Deadline Date: Thursday 18 September 2025
Requirement: Interim Configuration Manager
Location: Brussels, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 532
Required Start Date: 27 October 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties & Role:
* Deliver daily configuration and patch management services
* Maintain and update the CMDB in collaboration with SMC team
* Document configuration changes in designs, work packages, security specs, and technical diagrams
* Ensure NATO/industry naming conventions are applied throughout the CSU
* Support and possibly deputize for Change Manager and Transition Manager as needed
* Organize and lead configuration-related coordination meetings (e.g., CAB, delivery panels)
* Generate and present reports on configuration compliance and service performance
Ideal Interim Profile
* Confident and systematic; can work independently and proactively
* Comfortable managing technical documentation and working with multinational teams
* Ready to handle backup roles (Change Manager, Transition Manager) as needed
* Strong communication and coordination skills for both technical and process stakeholders
* Must be able to work primarily on-site in Brussels (limited telework)
Specific Working Conditions: Working physically on-site is required to perform most daily activities. There is a limited possibility for remote work (i.e. 1 day/week).
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* Higher vocational education with 3 years post-related experience
* 2+ years of hands-on Configuration Management experience
* Strong experience in ITSM environments, including configuration and change tools
* Background working with infrastructure projects or service delivery organizations
* Familiarity with secure/classified environments is a plus
Configuration Management:
* Strong understanding of configuration item (CI) lifecycle: identification, classification, control, auditing, and reporting
* Experience with CMDB population, maintenance, and compliance
* Familiar with NATO and industry-standard naming conventions
* Able to manage configuration documentation, versioning, and patch lifecycle data
IT Service Management (ITSM) Tools:
* Proficiency in BMC Remedy ITSM Suite or similar tools
* Comfortable working with service management data, reporting tools (e.g., Power BI, Smart Reporting), and process automation
Change and Transition Support:
* Able to work closely with Change Manager to organize and lead CAB meetings
* Provides backup for Service Transition Manager (e.g., delivery panels, proposal meetings)
Data & Technical Understanding:
* Basic to intermediate skills in data modeling and structuring
* Familiarity with database platforms (e.g., MS SQL, Oracle)
* Experienced in interpreting and documenting complex IT environments
ITIL Process Knowledge:
* Solid understanding of ITIL v3/v4, especially in Change, Configuration, and Service Transition areas
* ITIL v3 or v4 Foundation certification is required
* (Desirable) Additional ITIL certifications or courses on configuration/transition
Required Knowledge
* Knowledge of end-to-end configuration management and patch planning practices
* Strategic contribution to CM policies and documentation
* Understanding of ISO/IEC standards (e.g., ISO 9000, 20000, 27000) is a plus
* Knowledge of NATO-specific documentation and naming standards (can be learned on the job)
* Knowledge of reporting, compliance tracking, and corrective action planning