Title: Customer Service Representative
Location: Mechelen, Belgium - 5 days per week on-site
Client: Leading Radiopharmaceutical Company
Type: Permanent - Full-time
Main Responsibilities
* Process customer orders from quote to invoice accurately and on time, meeting all deadlines.
* Provide prompt, professional responses to customer requests and queries.
* Maintain and update customer forms to ensure all information is accurate and current.
* Follow all Standard Operating Procedures (SOPs), work instructions, policies, and procedures.
* Complete daily departmental tasks precisely to uphold high service standards.
* Maintain strong knowledge of company products and customer service processes.
* Ensure all Service Level Agreements (SLAs) and KPIs are consistently achieved.
* Escalate any issues outside policy to the Team Leader/Manager.
* Collaborate effectively with sales, marketing, and supply chain teams as needed.
Main Requirements
* Experience in a fast-paced customer service environment (medical/pharmaceutical preferred).
* Background in inbound call centres, retail, or other customer-facing roles.
* Excellent telephone etiquette and professional handling of orders and queries.
* Strong written and verbal communication skills.
* Proficiency in Dutch, French, and English.
ABOUT PLANET PHARMA
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency.
We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com