L2 Windows System EngineerAbout the RoleFor our customer, a financial services provider based in Brussels area, we are looking for a proactive and experienced L2 Windows System Engineer to join our IT infrastructure team. This role offers the opportunity to work in a collaborative, fast-paced financial services environment focused on innovation and operational excellence.You will be responsible for supporting and optimizing our Microsoft Windows 11 endpoint environment, primarily managed through SCCM and Intune. Your role will involve hands-on technical support, issue resolution, system patching, and application deployment. Close collaboration with the helpdesk team and active participation in ITIL-based problem management processes are essential for success in this role.Key ResponsibilitiesProvide Level 2 support for Microsoft Windows endpoints (primarily Windows 11)Troubleshoot and resolve issues related to:System patchingApplication and OS deployment via SCCM and IntuneWindows system performance and error analysis (Event Logs, diagnostics)Work closely with the helpdesk team (ServiceNow) to manage incidents and service requestsApply ITIL problem management principles:Identify root causes and provide workarounds or permanent fixesUnderstand the distinction between incidents and problemsCreate and maintain documentation:Troubleshooting guidesRecurring issue resolutionsAutomation scripts and proceduresUse PowerShell and other tools for automation and system diagnosticsContribute to the continuous improvement of endpoint management processesRequired Skills & ExperienceProven hands-on experience in supporting and administering Windows 11Strong working knowledge of SCCM and Intune for endpoint managementExperience with ServiceNow or similar ITSM toolsSolid understanding of ITIL principles, especially in problem managementProficiency in PowerShell scripting and system diagnosticsAbility to produce clear technical documentationStrong interpersonal and collaboration skillsNice to HaveExperience with Entra ID (formerly Azure AD)In-depth understanding of Intune configuration and policiesBasic knowledge of networking concepts and proxy/firewall flowsWhy Join Us?Join a dynamic and collaborative IT team in a reputable financial services companyContribute to modernizing and enhancing endpoint management strategiesGrow your expertise in Microsoft technologies and automationBenefit from a hybrid working model with flexibility and work-life balance