Job description
Our support desk is the prime contact point for approximately 1.700 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.
The support desk manages alle ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.
As ICT Service Delivery Engineer:
1. You provide first and second line support to end-users, including dedicated support for hardware and software issues at our headquarters
2. You are responsible for workplace management with a focus on providing and deploying hardware
3. You coordinate technical support for production hardware globally, especially for (label) printing and scanning systems for the different sites.
4. You manage and implement complex changes to systems, including working with Intune
5. You participate in projects related to workplace management and production hardware optimization.
Profile
Do you recognize yourself in this profile? Then we look forward to meeting you!
6. You have an academic background in IT and at least 5 years of experience in IT Infrastructure.
7. You have strong knowledge of Intune for device management and are familiar with Cloud connectivity solutions.
8. You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
9. Fluency in Dutch & English. French would be an added bonus.