About the Job: We are looking for a talented and detail-oriented Customer Service Representative to join our team. As a key member of our Customer Care department, you will be responsible for delivering high-quality customer service through various channels.
Your Key Responsibilities:
* Providing proactive and reactive customer contact, including taking and processing orders from customers
* Entering orders in SAP, following up on delivery, coordinating communication between sales, the customer and planning
* Frequently running SAP reports to ensure goods are progressed, blocked items investigated, and invoicing released for printers, spare parts and consumables
* Transport follow-up check overdue orders, regulation follow-up
* Handling special invoicing requests for customers, logistic claims - Processing logistic claims for damaged or missing items from customer deliveries and initiating resolution
* AES Orders - Taking and processing exchange service orders, ensuring return of damaged stock as per contractual terms
Requirements:
* Fluency in Dutch and English is required; proficiency in French would be beneficial
* Ability to communicate with internal and external customers in advisory capacity
* Exceptional knowledge of customer service, with strong experience in a similar role
* Ability to technically assess situations and issues and proactively advise on solutions, approaching opportunities from a business perspective and not solely from a customer service viewpoint
* Customer Care are the face of Markem-Imaje to the customer and must act as professional experts in all touch points
* Must be able to follow procedures and plan time for self and others
* Ability to manage multiple projects
* SAP and/or Salesforce experience is a plus
* Basic Excel skills