Function:
What you'll do:
* Being the first point of IT support in regards to hardware, software, connectivity, peripherals, ... via phone, Microsoft Teams or a ticketing system;
* Escalate and help resolve Level 2 issues, including network, server and operating systems - related problems;
* Provide remote support for other locations of the company group
* Staging of laptops, desktops and other IT infrastructure
* Documentation within the ticketing and knowledge system
* Maintaining inventory of technical equipment at your site
Profile:
Requirements:
* Language skills: Dutch is your native language. Furthermore you have a high level of the English language, both written and spoken;
* Experience: You have a minimum of 2 years’ experience in an IT Help Desk environment.
* Personality: Being a real problem solver with excellent communication and interpersonal skills along with the necessary patience;
Knowledge:
* Networking (VLANs, VPN, DNS, DHCP)
* Microsoft 365, Azure
* Windows Server: Active Directory, group policies, remote desktop services, etc.
* Virtualization environments: (VMware, Nutanix). • Backup tools: (Veeam, Cohesity)
* Scripting: Familiarity with PowerShell for automation and troubleshooting.
Offer:
* Working conditions: fulltime job where you can make a difference in an international environment;
* Values: we care about our people and our planet. Respect and sustainability are embedded in everything we do.
* Fringe Benefits: Besides your salary we offer a wide range of fringe benefits such as meal vouchers, eco vouchers hospitalisation insurance, group insurance and 6 additional days off with the possibility to save extra vacation days.