Previously proposed candidates were not compliant for the following reasons :
* "The candidate has lack of skills and experience in the following areas: -Knowledge of Lansweeper Server -Working knowledge of ITIL -Sound knowledge in user authentication methods (2FA,AAA); -Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations -Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products"
* "The candidate has lack of skills and experience in the following areas: -Knowledge of Lansweeper Server -Working knowledge of ITIL -Sound knowledge in user authentication methods (2FA,AAA); -Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations"
* "The candidate has lack of skills and experience in the following areas: -Knowledge of Lansweeper Server -Working knowledge of ITIL -Sound knowledge in user authentication methods (2FA,AAA) -Extensive knowledge in security technologies and concepts -Extensive knowledge and proven experience in using Microsoft Windows environment technologies ( MECM (former SCCM)"
* "The candidate has lack of skills and experience in the following areas: -Knowledge of Lansweeper Server; -Extensive knowledge and proven experience in using Microsoft Windows environment technologies ( MECM (former SCCM) -macOS, iOS/iPadOS -Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS) -Sound knowledge in user authentication methods (2FA,AAA) -Extensive knowledge in security technologies and concepts -Skill, Knowledge & Experience: (PKI, least privilege, data at rest, data in transit protection) -Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment;"
* "The candidate has lack of skills and experience in the following areas: Knowledge of Lansweeper Server; -Extensive knowledge and proven experience in using Microsoft Windows environment technologies ( MECM (former SCCM) -macOS, iOS/iPadOS"
* "The candidate has lack of skills and experience in the following areas: Knowledge of Lansweeper Server; -macOS, iOS/iPadOS"
* The candidate has lack of skills and experience in the following areas; --Working knowledge of ITIL -GPO, MECM (former SCCM) -Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints) - Knowledge of Lansweeper Server
* The candidate has lack of skills and experience in the following areas --Working knowledge of ITIL --Knowledge of Lansweeper Server; --Knowledge in Trellix endpoint security -macOS, iOS/iPadOS); -Sound knowledge in user authentication methods (2FA,AAA)
* The candidate has lack of skills and experience in the following areas --Knowledge of Lansweeper Server; --Knowledge in Trellix endpoint security -Sound knowledge in user authentication methods (2FA,AAA) -Skill, Knowledge & Experience: (PKI, least privilege, data at rest, data in transit protection)
Deadline Date: Friday 18 July 2025
Requirement: Senior Engineer (Digital Collaboration - End User Device)
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 25 August 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO SECRET
Duties and Role:
Under the direction of the Section Head Operations & Lifecycle Management, but largely on own initiative, the incumbent will carry out duties such as the following:
Requirements definition and management
* Defines and manages scoping, requirements definition and prioritisation activities for initiatives of medium size and complexity.
* Contributes to selecting the requirements approach.
* Facilitates input from stakeholders, provides constructive challenge and enables effective prioritisation of requirements.
* Establishes requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
Systems development management
* Plans and drives systems development projects which support the organisation's objectives and plans.
* Selects, adopts and adapts appropriate systems development methods, tools and techniques.
* Ensures that stakeholders are aware of required resources and that they are made available.
* Facilitates availability and optimum utilisation of resources.
* Monitors and reports on the progress of development projects.
* Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements.
* Develops road maps to communicate future development activity.
Systems integration and build
* Provides technical expertise to enable the configuration of system components and equipment for systems testing.
* Collaborates with technical teams to develop and agree system integration plans and report on progress.
* Defines complex/new integration builds.
* Ensures that integration test environments are correctly configured.
* Designs, performs and reports results of tests of the integration build.
* Identifies and documents system integration components for recording in the configuration management system.
* Recommends and implements improvements to processes and tools.
Additional Duties
* Provide engineering and operations support to Workplace Services in the area of Managed Devices services throughout the services lifecycle and conduct coordination and communication between support and service provider;
* Serve as the highest level of technical escalation for complex issues related to managed client devices (Windows, macOS, iOS, etc.)
* Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions;
* Investigate and troubleshoot advanced network connectivity, performance, and security-related issues affecting managed devices
* Collaborate closely with cross-functional teams, including infrastructure, security, and application teams, to ensure seamless integration and support of managed devices
* Conduct in-depth root cause analysis and identify trends to prevent recurring issues and minimize service disruptions;
* Performs implementation and maintenance of authorized software changes, related to assigned applications and the integration/tailoring of vendor-supplied components, following established procedures for quality, configuration control, testing, documentation and security;
* Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency on-site assistance) to ensure assigned services remain operational;
* Proactively implement monitoring policies and solutions to ensure the 24/7 functionality of the systems;
* Follow and implement industry best practices tailored with NATO-specific requirements in the day-to-day administration of the services;
Specific Working Conditions: The incumbent might travel up to 4 times per month in Belgium.
Requirements
Skill, Knowledge & Experience:
* The candidate must have a currently active NATO SECRET security clearance
* A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in Engineering, IT Communications, Computer Sciences, or related discipline with 2 years post-related experience in IT Systems Management. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is at least 6 years extensive and progressive expertise related to the function of the post;
* Experience in identifying and assessing new and emerging technologies and their adoption into larger systems;
* Experience in developing technology roadmaps taking into account emerging technology solutions;
* Extensive knowledge and proven experience of managing Windows Server and Windows client Operating Systems in large distributed environment (more than 10 000 endpoints);
* Extensive knowledge and proven experience in using Microsoft Windows environment technologies (Active Directory, DNS, DHCP, GPO, MECM (former SCCM));
* Experience in Cloud Office Operation (Intune device management, O365 Admin Management, Teams and Exchange online management)
* Sound knowledge in user authentication methods (2FA, AAA);
* Extensive knowledge in security technologies and concepts (PKI, least privilege, data at rest, data in transit protection);
* Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of Windows clients in large distributed environment;
* Experience in coaching and supervising technical staff;
* Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations;
* Experience in drafting and maintaining system design documentation.
Desirable Experience and Education:
* Advanced/Graduate degree in a field related to the function of the post and other professional certificates for the products/technologies described;
* Knowledge of Data Classification and information protection technologies and products;
* Knowledge in Trellix endpoint security, data loss prevention and host firewall technologies and products;
* Knowledge of Lansweeper Server;
* Experience and/or professional certification in the design, implementation and administration of COTS Storage, or Client OS (Windows, macOS, iOS/iPadOS);
* Working knowledge of ITIL (Services Management (i.e. SLA compliancy)).
* Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues;
* Excellent communication and interpersonal skills, with the ability to interact effectively with technical and non-technical stakeholders;
* Proven track record in leading and collaborating with cross- functional teams to drive successful outcomes;
* Prior experience of working in an international environment;
* Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation and NATO Agencies;