Job Description
As Account Manager Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to
project manage the certification process from initial application through to final registration/certification for each of your clients
. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.
Responsibilities
* Manage projects with medium impact and/or complexity
* Manage customer account scope, audits, deliverable, timelines, services levels, quotes
* Identify and provide input to process improvement opportunities
* Provide customer education/consultation on standards, regulations or audit process
* Work in tandem with Sales and Program leaders to maximize growth opportunities
* Help assure clients' compliance with registration/certification requirements and timely support to achieve registration/certification
* Accountable for quotes and the client's post-sale experience from implementation, adoption through expansion
* Nurture client relationships
* Support accounts payable in resolving client payment issues
* Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
* Identify and procure new business or cross-selling opportunities with assigned customer
* Develop client-specific solutions based on client needs
Qualifications
* Bachelor's degree in Technical or Science related role preferred, or equivalent experience
* Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
* Relevant experience managing customer accounts
* Strong project management skills
* Good organizational and prioritization skills
* Strong interpersonal & communication skills
* Results oriented
* Attention to detail
* Committed to service excellence
* Cross selling skills
* Ability to autonomously manage projects, ownership
* Always looking for solutions to assist the clients
* Collaborative mindset, team player
* You have an excellent knowledge of Spanish and Italian, you are fluent in English
* Travel occasionally (2-4 times a year)
Hybrid role 3 days office (Belgium) max 2 days home.
What Nsf Offers You
If you want to be part of a dynamic team and work in a pleasant atmosphere with a common goal: together focus on client satisfaction, then this opportunity is for you.
We do this in a challenging industry with regards to healthy, sustainable and quality food. Training on certification standards and processes will be provided
Benefit Package Includes
* Health and Group Insurance
* Meal vouchers
* Eco-vouchers
* Car+fuel card
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.