Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Import Department.
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Major Duties and Responsibilities
1. Operations/Industry Knowledge
2. Customer Service
3. Vendor Relations
4. Procedure and Productivity Standards Adherence?
5. Accounting
6. Accurate and Timely Billing
7. Self Development
8. Understand department process flow, looking for best practices to improve operational efficiency and productivity
9. Overseas communications, timely responses to emails and requests (internal and external)
10. Escalation of problems to Management when necessary
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Qualifications
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11. Bachelor's degree preferred.
12. 6 months experience in Ocean Import
13. Effective interpersonal skills.?
14. Good computer skills (Excel, Word, PowerPoint)
15. Attention to Detail
16. Fluent in English
Reporting Structure
17. Ocean Import Lead Agent, Supervisor and Manager