About Latham & Watkins:
Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.
About the Role:
As a Workplace Experience (WE) Coordinator, you will be an integral part of our Workplace Experience team, based in our Brussels office. In this role, you will not only ensure that our clients, whether remote or in-person, receive a best-in-class experience, but you will also coordinate a team of customer-focused professionals. Your coordination skills will be key in fostering a collaborative environment where team members are motivated to deliver exceptional service. Your mission will be to cultivate genuine and personal connections with clients, creating customized experiences that enable them to work seamlessly, productively, and efficiently.
Responsibilities & Qualifications:
Other key responsibilities include:
* Delivering timely, accurate, and seamless client experiences with sound judgment and problem-solving skills
* Evaluating, identifying, and implementing innovative ways to streamline and enhance service delivery to maximize the Workplace Experience
* Consulting with clients to tailor requests to specifications; offering guidance in a poised and productive manner
* Acting as a resource person to Latham & Watkins employees regarding all aspects of facilities operations and accompanying services
* Consulting with current and potential customers to clarify conference requests; providing advice regarding services for audio visual equipment, and explaining services available
We'd love to hear from you if you:
* Exhibit well-developed and professional interpersonal skills, including the ability to interact effectively with people at all organizational levels of the firm
* Display proficiency in MS Office and other technology platforms and resources
* Possess the ability to prioritize effectively and handle confidential and sensitive information with the appropriate discretion
And have:
* Experience working in a similar role that demands first-class customer service, preferably within the hospitality sector
* Excellent written and verbal communication skills in English and French
* A high school diploma or equivalent
Benefits & Additional Information:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:
* Health insurance as well as group income protection and life assurance
* A pension plan
* Wellness programs
* Employee discounts
* And more
Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), colour, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. #Associate #LI-AJ1