About Sitemark:
Our mission is to accelerate the world’s energy transition through digital solutions. Founded in 2016, Sitemark has since grown into a world leader in the solar industry. We have developed a market-leading software platform that digitalizes solar plants across their entire lifecycle.
Tasks
* Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests.
* Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases.
* Build and maintain strong customer relationships to enhance loyalty and retention.
* Deliver product training and education to maximize customer value.
* Coordinate with internal and external stakeholders for efficient and high-quality service delivery.
* Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members.
* Manage data acquisition, including expanding drone pilot network and negotiating pricing.
* Project manage field operations, addressing issues promptly and maintaining customer communication.
* Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution.
* Utilize organizational skills to manage multiple functions and projects simultaneously.
* Identify process gaps and streamline workflows for operational excellence.
* Create a structured customer onboarding process for smooth transitions and successful adoption.
* Anticipate risks and implement mitigation plans to minimize disruptions.
* Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.
Requirements
* Bachelor's degree or higher in a relevant field.
* Excellent English and French communication skills (additional languages are a plus).
* Minimum two years of experience in high-tempo operational environments.
* Quick learner with strong decision-making and problem-solving abilities.
* Exceptional planning, scheduling, and stakeholder management skills.
* Ability to work independently and collaboratively in team settings.
* Proactive mindset with a focus on process improvements.
* Business and tech savvy, staying updated on industry trends.
* Analytical skills for data interpretation and insights.
* Persuasive communication style with diverse stakeholders.
* Familiarity with customer relationship management applications.
* Strong interpersonal skills and attention to detail.
Nice to Haves:
* Experience in photogrammetry, Lidar, and UAV operations.
* Knowledge of the solar industry and regulations.
* Experience in customer success management.
Benefits
* Exciting job with continuous learning opportunities.
* Impactful role in a fast-paced, globally-focused tech company.
* Competitive salary package and attractive benefits.
* Collaborative and positive work environment.
* Interesting home working policy for flexibility.
Sitemark is at the forefront of the world’s rapid transition to renewable energy. Our all-in-one platform enhances productivity, quality, and performance across every stage of renewable energy projects, powered by AI and robotics.