Head of Customer Service (m/f/d) – Maritime Cranes
Location: Liebherr‑Maritime Benelux B.V., Antwerp, Belgium
Employment type: Full‑time, Mid‑Senior level.
Responsibilities
Daily management of the service organization (10 full‑time employees).
Conduct research of local market and business activity, including local competitors, price levels, and economic development of customers.
Expand the division in relation to customer services and sale of spare parts.
Establish and maintain ongoing relationships with existing customers, suppliers, and internal departments.
Price negotiations and settlement of service contracts.
Support Technical Advisors on complex customer service issues.
Support the Divisional Manager in organizational development of mixed sales and service companies.
Qualifications
Minimum relevant technical/commercial degree or equivalent (HBO).
Preferably additional related studies and courses in Management and Leadership.
Experience in a comparable position and in leading teams.
Knowledge of contract negotiation, service operations, and customer engagement.
Familiarity with ERP or service management systems (e.g., SMS).
Initiative and project ownership (individual and team settings).
Customer focus and proactive attitude.
Cross‑functional collaboration and flexibility (supporting other divisions).
Ability to work flexible hours and travel internationally.
Confidentiality and professional representation of Liebherr.
Dutch as native language, proficiency in spoken and written English; French or German a plus.
Benefits & Commitment
As a globally operating family business, we offer long‑term career prospects, continuous training, and an active health management program. You can expect a secure job in a successful company with attractive remuneration and modern social benefits.
Equal Opportunity Statement
In this job advertisement, the masculine form is used for better readability. We consider all genders for the position. The job is equal opportunity and non‑discriminatory.
Contact
Maria Stüwe+49 381 6006 3717
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