Salary: Competitive compensation package
Job Description:
We are seeking a highly skilled and proactive 1st Line Service Desk Engineer to join our dynamic support team. As the first point of contact for IT-related issues and queries, you will provide initial support and troubleshooting for hardware, software, and networking problems.
Key Responsibilities:
* Provide technical assistance via phone or ticketing system.
* Log and track all incidents and service requests in the ITSM system.
* Diagnose and resolve basic technical issues.
* Escalate complex issues to the appropriate support tiers.
You will also be responsible for providing timely updates and follow-ups to users on the status of their tickets, as well as assisting with onboarding/offboarding processes.
The ideal candidate will have previous experience in a 1st line support or IT helpdesk role, strong understanding of Windows OS, Office 365, and basic networking.
Required Skills and Qualifications:
* Previous experience in a 1st line support or IT helpdesk role.
* Strong understanding of Windows OS, Office 365, and basic networking.
* Excellent communication and interpersonal skills.
* Ability to prioritize tasks and work under pressure in a fast-paced environment.
Benefits:
This is an excellent opportunity to develop your career in IT support and work with a fast-paced team.
Others:
Maintain a high level of customer service and professionalism at all times.