Tools and Methodologies:
• Balsamiq wireframes or equivalent. • Software AG ARIS or equivalent business process modelling tools. • Atlassian tools: Jira and Confluence. • ServiceNow. • Microsoft 365. • Power BI. • SQL / SQL Server. • Postman. • Swagger / OpenAPI. • SAP, including HR, Fiori, MM, FI/CO and Authorizations. • Zendesk or equivalent ticketing tool. • Windows workstations. • Business applications. • Active Directory. • Networking troubleshooting. • Remote support tools. • Methodology: Project Management PM² and PM² Agile. • Agile software development: Kanban and Scrum. • ITIL-based service management practices.
Technical certification(s)
At least one of the following or any equivalent:
• BPMN 2.0. • OMG Certified Expert in BPM — OCEB. • OMG Certified UML Professional. • BABOK. • ITIL 4. • PM² certifications. • Agile Certified Professional IIBA.
Certifications matching the reference profile include:
• ECBA — Entry Certificate in Business Analysis. • ITIL V4 Foundation. • Microsoft AI-900 Azure AI Fundamentals. • Microsoft AZ-900 Azure Fundamentals. • Microsoft MS-900 Microsoft Fundamentals.