At Fresenius Medical Care, we're dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—"Creating a future worth living. For patients. Worldwide. Every day."—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other, and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.
Global Commercial, a key sub-function within Care Enablement, plays a vital role in advancing Fresenius Medical Care's mission to improve the lives of patients with chronic kidney disease. The team brings together Sales, Marketing, Global Sales Excellence, and Global Technical Operations, working collaboratively to deliver high-quality medical devices, technical services, and impactful commercial strategies across global markets.
Goal of function: As a Contract Coordinator for Belgium, you will be part of our Commercial Excellence department, working closely with a team of four Customer Excellence Officers as well as colleagues from the Sales Department and Tender Management, and reporting directly to the Head of Commercial Excellence for the BeNeLux region. In this dynamic role, we are looking for a strong, confident, and communicative team player who can take initiative, isn't intimidated when things aren't fully defined, and has a hands-on mentality, thriving in a fast-paced and evolving environment.
Your Responsibilities:
Set up offers, administer contracts and validate prices within the established business framework
Collaborate closely with the Sales Team on preparing offers and tender documents, managing the sales funnel and contract management tool, while assisting the Sales Analyst with reporting and supporting customer communication
Support Customer Service by responding to customer queries and complaints, referring complex issues as needed to ensure appropriate resolution
Contribute to the implementation of a CRM system (EDGE) to handle standard issues, escalate complex matters to management, and maintain accurate customer records
Proactively inform customers about changes to products and services
Collaborate with the Commercial Excellence team to identify and implement process improvements
Ensure compliance with relevant external regulatory and internal policies to minimize business risk and uphold the organization's reputation
Support operational reviews and contribute to the implementation of innovative processes to drive continuous improvement within the division or function
Translate the (legal) content of contracts into concrete business services
To be at home in many markets and enjoy acting as a strong and confident spider in the web
Your Profile:
Bachelor or equivalent diploma (in Business Economics or equivalent)
Over 3 years experience in the area of Customer Service, Sales/Business Administration, Inside Sales
Native-level proficiency in Dutch and advanced and French English language skills (C1 level). Additional languages are a plus
Proven ability to optimize work processes, driving continuous improvement
Excellent IT user skills, including MS Office, CRM, SAP, and Excel
You can translate (legal) contract content into concrete business services and are comfortable navigating multiple markets while staying grounded within the organization
Professional experience in the pharmaceutical industry and/or medical technology is a benefit
Experience with (European) tenders in a plus
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
Besides an informal working atmosphere where innovative ideas are valued, Fresenius Medical Care offers an excellent benefits package in accordance with the level of the position. Health insurance, Group's insurance, internet allowance, commuting allowance, the possibility to work from home (a part of the week). We encourage our employees to continuously develop themselves by facilitating training and courses.
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