Job Responsibilities
1. Responsible for researching and planning aftersales service strategies；
Designing quarterly and annually aftersales service plans and supervising the implementation;
2. Responsible for planning and researching CSI programs, and responsible for the formulation and implementation of weak improvement plans;
3. Responsible for technical ability improvement plans of general agents and distributors, continuously improving terminal technical maintenance capacity;
4. Responsible for collecting, sorting out and analyzing various aftersales service information of competitors, Chery service stations and various markets;
5. Responsible for quality information management of aftermarket including general agent/sales region, etc., and analyzing quality problems given back from market;
6. Responsible for closed-loop management of customer complaints;
7. Responsible for bidding, planning and supervising aftersales service network planning and construction;
8. Responsible for management of whole service team, includes Spare Parts Manager, Technical Manager and Warranty Client and responsible for the KPI of whole service team.
Job Requirements
1. Education: Bachelor degree or above;
2. Experience: more than 5 years of related work experience in automotive;
3. Language requirement: English;
4. Flexibility to travel throughout the Region；
5. Strong management ability of Service Team.