As a senior Functional Analyst with proven experience in bank and insurance, you have over 5 years of experience in managing the functional design of information systems :
- You create the concept and manage the planning for preliminary analysis and design phase;
- You perform the functional analysis of information systems and draw up the functional design after the prestudy;
- You support changes and enhancements from development through production;
- You recommend and implement system enhancements;
- You develop new program requirements and specifications to support specific customer needs;
- You support system upgrades and resolve problems with current systems;
- You analyse service requests to determine feasibility, technological changes, resource requirements and project time estimates.
Next to a proven experience in bank and insurance, you have the following core competences : Agile Methodologies, Analytical thinking, Collaborating, Data driven, IT Security, Software development.
Must Have
ICT knowledge Scaled Agile Framework for Enterprises (SAFe)
Language knowledge: Dutch & English
Analytical mind and strong conceptual thinking
Being proactive and taking initiatives
Clear, structured and convincing communicaton
Collaborating and Team player
Stakeholder management
Strong decision making
Technical skills:
Adobe Campaign
Apache Spark
Python
*** We are looking for a senior, technically minded Functional Analyst with strong analytical skills and deep interest in data processing, digital lead flows, and cloud-based architectures. Someone who is hands-on, autonomous, and driven to understand how systems work end-to-end — beyond classic business analysis.
Your Role As a Senior Functional Analyst within the Leads Capabilities Team, you take ownership of the further expansion and optimization of our end-to-end leads framework. Operating at the intersection of business and IT, you translate commercial needs into robust, scalable solutions and ensureconsistent lead processing across multiple channels.
You act as the primary point of contact for business as well as IT teams, providing clarity, structure, and technical-functional leadership.
What You Will Do?
Strategic & Analytical Problem-Solving Translate business requirements into feasible IT solutions and data-driven concepts.
Challenge assumptions, validate feasibility, and ensure proposals are grounded in technical reality.
Apply process-flow thinking to design efficient, coherent lead journeys.
Deep Data & Processing Insight Contribute to processing strategies for millions of datapoints across channels. Understand underlying data logic, transformation rules, and pipeline behaviour.
Experience with PySpark, data pipelines, cloud processing, or distributed data frameworks is a strong advantage. Comfortable analysing data behaviour, investigating root causes, and digging into the “how” and “why” behind systems.
Technical Affinity & Hands-on Mindset
Engage confidently with engineers, architects, and data specialists.
Understand cloud concepts and the fundamentals of our Commercial Data Platform.
See technical complexity as an opportunity to improve and refine lead processes.
Ownership & Autonomous Delivery - Manage your own workstream from analysis to solution design.
Conduct feasibility assessments, write functional specifications, and evaluate solution alternatives.
Balance scope, technical constraints, budget, and time-to-market.
Ensure solutions are not only implementable but fit into the broader architectural context.
End-to-End Collaboration - Work with international teams on architecture boards, design sessions, and validation cycles. Ensure alignment between business objectives and IT implementation.
Support monitoring, reporting standards, and operational quality.
Stakeholder Support & Process Expertise - Act as subject matter expert for lead flows and technical-functional questions.
Guide stakeholders in correct use of the leads framework and ensure process consistency.
Identify optimization opportunities and proactively propose improvements.