Local IT Support Engineer
Brussels | Local IT Support Engineer | English, Dutch, French | Law firm | Onsite position | 1110161
Your new company
Join a prominent organization in the IT services sector, dedicated to providing comprehensive support and solutions to enhance operational efficiency and user satisfaction.
Your new role
As a Local IT Support Technician, you will be an essential part of a collaborative team, responsible for delivering high-quality technical support. Your key responsibilities will include:
1. Providing deskside support by troubleshooting IT-related incidents involving software and hardware, including mobile devices, laptops, PCs, and printers.
2. Acting as a local point of contact for technical teams, offering remote assistance as needed.
3. Assisting with the installation of new or upgraded systems and applications, participating in testing and troubleshooting.
4. Supporting meeting room setups for video conferences and presentations, ensuring smooth operations during these events.
5. Keeping colleagues informed about the progress of their incident or service requests.
6. Managing stock and handling tasks related to new joiners, leavers, and movers.
7. Traveling to various offices to provide on-site support as required.
8. Documenting work performed, including resolution steps, in the IT Service Management (ITSM) system.
9. Regularly reviewing and updating incidents and requests to ensure timely resolution.
10. Maintaining Knowledge Base articles within the ITSM.
11. Being available to work outside normal hours for project work or major service outages.
Your profile
The ideal candidate will have:
12. A proven background in information technology with relevant experience.
13. A dynamic personality and a strong desire to see incidents through to resolution.
14. Excellent communication skills, both written and verbal.
15. A flexible approach to work, with the ability to thrive under pressure.
16. A collaborative mindset that encourages teamwork.
17. The capability to work effectively in a fast-paced and dynamic environment.
What you'll get in return
In return for your expertise, you will receive:
18. An attractive salary package with additional benefits.
19. Opportunities for professional development and training.
20. A supportive and friendly team environment that values collaboration and innovation.
21. Engaging projects that allow you to make a meaningful impact.
What you need to do now
Are you interested in this role? Please contact Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.