Analyst, On-site IT Support
Location: Brussels
Contract: Full-time, Permanent
We are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and collaboration technologies.
**Must be able to speak fluent English and French**
Key responsibilities
* Provide hands-on technical support, including software installation and upgrades, hardware setup, mobile device management, and application configuration
* Own and drive incidents and service requests through to resolution, escalating where necessary and remaining engaged until closure
* Support video conferencing, in-room systems, audio conferencing, and AV equipment for meetings and live events
* Provide expert support for online webinar tools and collaboration platforms
* Perform preventative maintenance on workstations, printers, and peripherals
* Log, track, document, and analyse incidents and resolutions to identify trends and prevent recurring issues
* Test fixes, perform post-resolution follow-ups, and ensure customer satisfaction
* Operate within information security policies and assist users in working effectively within security frameworks
* Contribute to continuous improvements across the on-site IT environment
**Must be able to speak fluent English and French**
About the team
The Technology function is responsible for designing, delivering, and supporting a global IT infrastructure, including hardware, software, networks, communications, and data services. The team works closely with business stakeholders to deliver reliable, secure, and forward-thinking technology solutions.
This role reports to a Supervisor or Manager within On-site IT Support or IT Service Delivery.
About you
Technical skills & experience
* Strong experience in IT support, computer science, information systems, or a related field
* Solid knowledge of computer hardware, particularly workstations and laptops
* Experience supporting Windows 11 and Microsoft Office 365
* Proven experience working within a service desk environment, managing incidents under SLAs
* Familiarity with incident management tools and troubleshooting methodologies
* Experience working in a collaborative, team-oriented environment
* Professional-level English language skills
Please apply if you are interested!