Workplace Management SpecialistWorkplace Management Specialist
We are looking for a Workplace Management Specialist delivering Workplace operations and services (facility management and office services) in Belgium for a set of locations across Belgium according to the Accenture Workplace standards andpliant with the local regulation.
Located in Belgium offices, it involves local facilities and office services management, V&A support integration across Belgium. Reporting to the BNL Workplace executive team, it requires working closely with internal customers, visitors, external vendors and eco-system stakeholders. He/she is specialized in Workplace delivery services and possesses high skills in facilities management, internal customer experience, knowledge and expertise in Workplace services, operations and project management as well as in Health & Safety and Security. Aprehensive and holistic vision of the area is essential, along with the expertise and knowledge. Due to the extreme workload, this role is critical to ensure seamless operations and support.
Scope of work
1. Facility management: Deliver daily onsite facility management services including asset management, engineering, building & maintenance, cleaning and storage services. Manage contracts and relationships with external vendors andmodities
2. Office services: Deliver daily office services operations onsite including reception, mail delivery, logistics. Facilitate guest experience and support onsite. Partner with meetings and events planners for large scale onsite initiatives. Ensure location safety and security protocols are followed.
3. Space management: Deliver space management and related services, including workspace and group seat allocations and meeting room bookings. Achieve optimal seat and space utilization based on demands and available space. Implement metrics to measure and support space utilization and occupancy. Provide strategic direction for management of real estate and workplace-related solutions and services
4. Health & Safety: Support the implementation, execution and adherence to occupational health and safety programs, operations and regulations to prevent people from work-related injury or illness in the workplace (including fire safety, emergency evacuation plans. water risk management). Work with the BNL Health and Safety Coordinator to implement and execute solutions. Support ISO45001 certification and other similar certifications
5. Security: Support security operations including access control management, people, asset, and information security. Work with the BNL Security Coordinator to implement and execute solutions. Support ISO27001 certification
6. Environment/Sustainability: Support and perform operational activities related to environmental requirements in collaboration with the BNL Environment Coordinator. Support ISO14001 certification
Project/Program management : Manage business programs in different domains (RE, fit out, workplace-related services / operations, ...) to support Accenture strategy
Requirements
7. Minimum 5 years of similar experience
8. Facilities Management Expertise: Skills in facilities management, including knowledge of Workplace services and operations
9. : A holistic understanding of the workplace services area. Required expertise and knowledge to ensure seamless operations and support
10. Technical Skills: Proficiency in Microsoft Office 365, including Excel and Power BI.
11. Languages required: Dutch, French and English
12. Business Administration: Background in business administration and management studies
13. Interpersonal Skills: Strong interpersonal skills to work closely with the Workplace teams, internal clients and external providers
14. Budgeting and Forecasting: Ability to manage operating and capital budgets, ensuring business operations meet service level requirements and corporate standards
15. Critical Thinking and Problem Solving
16. Presentation andmunication: Ability to deliver presentations andmunicate effectively both written and orally
17. Adaptability: Ability to work and adapt to changing environments and tight deadlines. Sociable personality with versatile, flexible, and polyvalent attitude.
18. Service orientation: A strong service orientation and ability to work in teams and coordinate people
19. Customer experience: A proven customer experience expertise to provide a productive, inspiring, and secured workplace as well as hospitality to internal customers and clients
20. Project management: Ability to manage programs and projects with methods, rigor and autonomy
At Accenture, apany recognized as a Great Place To Work®, we aremitted to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. This connection enables us to uphold our culture of inclusion and diversity and be, according to Refinitiv, the most diversepany in the world.
Additionally, we offer you other benefits such as:
21. Medical, Life, and Accident Insurance
22. Medical service and wellness programs
23. Flexiblepensation program and stock purchase
24. Flexibility programs (schedules, days off, vacations...)
25. Individualized training itinerary
26. Sustainability programs and Accenture Foundation
27. Employee network for diversity
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders,munities, and each believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces™.Join Accenture to work at the heart of change.
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