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Job Description
As Account Manager Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to project manage the certification process from initial application through to final registration/certification for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.
Job Description
As Account Manager Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to project manage the certification process from initial application through to final registration/certification for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.
Responsibilities
* Manage accounts with medium impact and/or complexity
* Manage customer account scope, audits, deliverable, timelines, services levels, quotes
* Identify and provide input to process improvement opportunities
* Provide customer education/consultation on standards, regulations or audit process
* Work in tandem with Sales and Program leaders to maximize growth opportunities
* Help assure clients’ compliance with registration/certification requirements and timely support to achieve registration/certification
* Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
* Nurture client relationships
* Support accounts payable in resolving client payment issues
* Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
* Identify and procure new business or cross-selling opportunities with assigned customer
* Develop client-specific solutions based on client needs
Qualifications
* Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
* Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
* Relevant experience managing customer accounts
* Project Management skills and experiences
* Good organizational and prioritization skills
* Strong interpersonal & communication skills
* Results orientated
* Attention to detail
* Committed to service excellence
* Cross selling skills
* Ability to autonomously manage projects, ownership
* Always looking for solutions to assist the clients
* Collaborative mindset, team player
* You have an excellent knowledge of Spanish and Italian, you are fluent in English (any additional EU language will be an asset)
* Travel occasionally (2-4 times a year)
Hybrid role 3 days office (Belgium) max 2 days home.
What Nsf Offers You
If you want to be part of a dynamic team and work in a pleasant atmosphere with a common goal: together focus on client satisfaction, then this opportunity is for you.
We do this in a challenging industry with regards to healthy, sustainable and quality food. Training on certification standards and processes will be provided
Benefit Package Includes
* Health and Group Insurance
* Meal vouchers
* Eco-vouchers
* Car+fuel card
Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF Employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency, will become sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Public Safety
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