PpWhen the customer is satisfied and all team members are focused and aligned—that’s when you’re at your best. /p pbAs a Service Delivery Manager /b, byou’re the go-to person to keep everything on track /b. /p pThe right quality, the right budget, the right time. /p pIf you’re always proactively looking for new ways to improve the client’s experience and enjoy staying close to your clients – even after the deal is signed – then you’ll fit right in with the b#peopleofdelaware /b. /p h3Who are we? /h3 pAt delaware, our managed services team supports over 350 customers globally, with 300+ service professionals. We provide Application (AMS) and Technical Managed Services (IMS) for SAP, Microsoft, and Salesforce. From early assessments to long‑term support, we’re there for every step of the service lifecycle. /p pdelaware has its offices in Antwerp, Ghent, Kortrijk, Lummen, Liege and Wavre. We also bwork where we work best, when we work best /b. But we also spend a lot of time connecting and working together with our customers on‑site. That’s where the magic happens. /p h3What will you be doing? /h3 pAs a bService Delivery Manager /b, you will lead several managed services contracts across Microsoft, SAP and Salesforce. /p pYou act as the btrusted bridge /b between the customer and delaware, translating business needs into clear delivery actions while ensuring alignment between expectations, teams, and commitments. /p h3Your main objective? /h3 pMaking sure we deliver what we promised—and more—within quality, time budget. /p pYou also /p ul liSpot and shape new opportunities for your clients /li liTake ownership of both delivery and customer success /li liContinuously help clients to improve and grow with new initiatives and improvements /li liBuild trust as a reliable advisor /li liOrganise and coordinate people, timelines, and deliverables /li /ul pSince this opportunity centers on customer follow‑up in bEast Flanders and Antwerp (Ghent‑Antwerp axis) /b, being located in this region is preferred. At the same time, we value flexibility, and you are open to supporting customers outside this area when needed. /p h3Is there a match? /h3 pYou’re quite the people‑person. This means you’re a good communicator bwho knows how to deliver a message that inspires and convinces /b. Your organized way of working makes it easy for everyone to keep track of the objective. You’re proactive, commercially minded, and always one step ahead. /p h3If you also: /h3 ul liAre fluent in both bEnglish and Dutch /b. /li liHave bminimum 5 years of experience /b in a similar role with a bbackground in SAP or Microsoft (functional knowledge) /b /li liHave a bcommercial mindset and attitude /b that allows you to spot opportunities, and you enjoy bringing your own added value to your customers. /li liUnderstand bbudgeting, planning, and cost control /b /li liHave a bdriver’s license /b /li liYou are ideally bbased /b in the bGhent‑Antwerp region /b, as this aligns with the main customer scope, and you demonstrate the flexibility to support customers outside this area when needed. /li /ul p.. then you are the Service Delivery Manager we are looking for! /p /p #J-18808-Ljbffr