Multilingual Service Support Engineer – Madrid, Spain
Our client is looking for a Service Support Engineer to join their team in Madrid. This role is focused on providing remote technical support for complex systems, assisting both customers and internal teams, and ensuring a high level of service across the EMEAI region.
The ideal candidate will combine strong problem-solving skills with a service-oriented mindset. You’ll be working in an international environment, supporting installations, troubleshooting hardware and software issues, and helping to improve overall customer experience.
Key responsibilities include:
* Delivering remote support via phone, email, and chat to customers, distributors, and colleagues
* Troubleshooting issues related to Central Control systems, software, and network connectivity
* Managing service-related tasks such as database migrations, remote diagnostics, and system optimisation
* Preparing and delivering technical training sessions, both online and in-person
* Contributing to service process improvements and efficiency initiatives
* Supporting timely service plan renewals and other value-added service offerings
Required profile:
* Degree in Engineering, Agronomy, IT or a related field
* At least 3 years of experience in technical support or help desk environments
* Strong technical understanding of wireless/mobile networks and remote support tools
* Clear, confident communicator with a structured and analytical approach
* Able to work independently and in collaboration with international teams
* Willing to travel up to 10%
Languages:
* Spanish and English at C2 level (spoken and written)
* In addition, either:
* German at B2–C1 level
* or Italian at C1–C2 level
Location: Madrid, Spain
If you're a service-minded technical professional looking to work in a global support role with room to grow, we would be pleased to hear from you.
Apply directly on LinkedIn or send your application to: seif.bibimoune@talentsfirst.com