Overview The Head of Global Omnichannel Hub (Belgium) is a leadership role within UCB’s Global Omnichannel team. This hybrid position can be based in Brussels (Belgium), Monheim (Germany), or Slough (United Kingdom) with a minimum of 40% on-site presence and up to 20% domestic/international travel.Role context You will deliver high-quality, scalable, tech-enabled omnichannel services that power efficient execution across UCB’s regional and local teams, overseeing service delivery, operational excellence, and continuous innovation to enable global omnichannel maturity and performance. About The Role The Head of Omnichannel Hub is responsible for delivering high-quality, scalable, and tech-enabled omnichannel services that power efficient and effective execution across UCB’s regional and local teams. This leader oversees service delivery, operational excellence, and continuous innovation to ensure the Hub functions as a strategic enabler of omnichannel maturity and performance globally. What You’ll Do Design and evolve scalable omnichannel services within UCB’s centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs Ensure Hub performance through KPIs, governance, and continuous feedback mechanisms Manage Hub operating model: intake, forecasting, service level agreements, delivery, and performance reporting Promote efficiency and scalability via standardization and global process alignment Lead service owners to deliver and optimize services aligned with business and market needs Coordinate services delivered by cross-functional teams beyond direct reporting lines Integrate emerging technologies into services with Digital Technology, Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Qualifications 10-15+ years of experience in digital operations, service delivery, or omnichannel enablement, ideally within pharma or life sciences or another regulated industry Fluency in English is required Bachelor’s Degree Preferred Experience/Skills Master’s Degree/Other Advanced Degree Proven track record in designing and scaling digital or omnichannel services in global or regional shared services Strong operational and delivery mindset with experience in resource planning, project portfolio management, and performance tracking Proven success scaling omnichannel services in global or regional shared service models Deep knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, and governance Understanding of omnichannel strategy and pharma customer journey design Familiarity with global/local execution, regulatory, privacy, and channel nuances Proven ability to drive internal service adoption through a “pull” model across geographies Fluency in additional languages (French, German, Italian, Spanish) is desirable About Us UCB is a global biopharmaceutical company focused on neurology and immunology, with around 8,500 people worldwide. Why work with us? We aim to create value, collaborate, and innovate for patients, with a caring and inclusive culture. We offer opportunities for growth and a path to reach your potential. UCB is an equal opportunity employer. All employment decisions are made without regard to protected characteristics. If you require adjustments to our process to demonstrate your strengths and capabilities, contact If your inquiry does not relate to adjustments, we will not be able to support you through this channel. EEO UCB is an equal opportunity employer. #J-18808-Ljbffr