We are seeking Dutch-speaking Customer Care Specialists to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Your tasks include handling customer contacts covering:
Roadside Assistance (RSA)
* 24/7 breakdown support following strict safety guidelines
* Recovery assistance for vehicles to dealerships
* B2B & B2C customer support
* Collecting customer & vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
* Support for Mercedes Me App and digital services
* Account login, activation/deactivation of digital services
* Service purchases, online appointment booking, vehicle monitoring
* Inform customers about features included in service packages
* Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
* Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
* Provide support to demanding luxury clients, often in sensitive situations
Requirements
o Dutch: C1 (mandatory)
o English: B2 (for training & operations)
o Strong communication and customer service skills
o Advanced problem-solving and multitasking abilities
o Comfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
o Driver’s license: a plus
o Previous experience in customer service or technical support: preferred but not required
Benefits
+ Flexible work options: Remote anywhere in Greece
+ Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
+ Competitive monthly salary plus two extra annual payments
+ Paid training and onboarding program
+ Health insurance and additional perks
+ International work environment with colleagues across Europe
+ Free online Greek language courses
+ Modern offices in Athens with comfortable break areas
+ Career development opportunities and internal mobility
+ Social events and team initiatives
Life in Greece
* Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you’ll enjoy an affordable Mediterranean lifestyle and a welcoming international community.
* Ready to start your Dutch-speaking customer care career in Greece?
* Apply today and join our international streaming support team!