Damage & Insurance Officer
On-site – Vilvoorde / Brussels
About Poppy
Poppy Mobility is a Belgian-based shared mobility provider operating a fleet of 2,000 eco-friendly vehicles across Antwerp, Brussels and the main Belgian airports. As part of D’Ieteren Automotive’s ecosystem, we combine startup agility with corporate stability while shaping the future of mobility.
The Role
As Damage & Insurance Officer, you play a key role in protecting the value of our fleet and ensuring correct financial recovery of damages.
You manage damage cases from A to Z: from initial report to expertise follow-up, insurance handling and final charge processing. Your work has a direct impact on operational performance, customer fairness and revenue recovery.
You will report to the Damage & Insurance Lead and work closely with Aftersales, Daily Operations and external partners (garages, experts, insurers).
Responsibilities
* Manage and follow up damage cases end-to-end
* Coordinate with users, garages, experts and insurance companies
* Follow up insurance claims and ensure complete documentation
* Review expertise reports and verify cost assessments
* Prepare and process damage charges in line with internal policies and T&Cs
* Ensure timely and professional communication with users
* Monitor recovery timelines and elevate when needed
* Support continuous improvement of damage processes
What We Offer
* A key operational role with direct financial impact
* A fast-growing mobility company with strong ambitions
* A young and driven team with room for initiative
* The energy of a startup backed by the stability of D’Ieteren
* Experience in damage handling, insurance follow-up or automotive expertise is a strong plus
* Background in automotive, insurance or claims management is an asset
* Professional proficiency in Dutch, French and English
* Strong administrative accuracy and attention to detail
* Comfortable working with digital tools (Excel, Google Sheets, internal systems)
* Structured, proactive and solution-oriented
* Able to balance customer fairness with financial discipline
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