Job Description Posting Start Date: 19/11/2025 Job Title: PCO - Senior Customer Care Coordinator We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions. We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 62 offices in 34 countries. Job Description: MCI Benelux is looking for an enthusiastic Senior Customer Care Coordinator, who will work closely with the Customer Care Manager and Coordinators as well as other Business Unit talents. The tasks include the following Senior Customer Care Coordinator but are not limited to: Registration 95%, Travel & Accommodation 5% – Events Work with the client to establish business processes for Registration, Travel & Accommodation and communicates those to the internal support departments (creation of specific SOP's needed it be) Responsible for ensuring accurate setup for registration delivery for all allocated clients Responsible for Quality Check of all allocated client deliverables and client websites Prepare and train the Customer Care Coordinators on registration functionality and all deliverables prior to the event launch Prepare weekly checkpoints containing registration figures, # Accommodation/travel, if applicable and suggested actions to be taken for allocated Clients Prepare Post-Event Report after the completion of the event in close collaboration with Customer Care Coordinators Create and monitor registration pace reporting with year-over-year information to identify trends and react accordingly to those trends Responsible for a full project plan with all aspects of the event and delivery This project plan would contain information on client onboarding and discovery, website builds and launch, data and application integrations, onsite planning, requirements, etc.- Coordinate and lead for allocated Clients the event onboarding meeting, weekly client meetings, pre-onsite meetings and post-event meetingSupport in the coordination, together with the Customer Care Manager, the yearly event priorities Programme Coordination Coordinate speaker and abstract management for several events & congresses and conferences Build abstract submission platforms according to the client's needs and follow up on reviewing and selection processes Create and plan speaker's communications Oversee communication, such as email and social media interactions, with potential speakers Ensure a smooth collaboration between conference secretariat and speakers, providing and collecting all necessary information/deliverables Facilitate creation of conference programme by coordinating and centralising speaker and abstract management information to client,