Job Description - Roles and Responsibilities
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Description/Role:
For our Digital Engagement Tribe (Channel Transformation Team), we are looking for a Consultant – Web Author for a part-time assignment (60%).
This consultant will play a key executional role in setting up and implementing digital campaigns and customer interactions across multiple online channels.
The role is historically filled by experienced external consultants and requires a high degree of autonomy, accuracy, and reliability.
Responsibilities:
* Create and implement campaign pages in Adobe Experience Manager (AEM) for Telenet
* Set up, execute, and manage e-mail campaigns via Selligent
* Translate functional briefings into correct and high-quality technical implementations
* Add and manage service moments in the Telenet app, aligned with customer segments
* Create and implement web forms
* Work with push notifications, SMS, and e-mail via Selligent
* Manage and execute work via Jira tickets
* Test and validate own work thoroughly (QA)
* Work on multiple parallel projects while meeting deadlines
* Collaborate closely with copywriters, campaign managers, and the CRM manager
* Participate in daily stand-ups within the agile team setup
Requirements & Qualifications:
* Medior profile with ±4–5 years of relevant experience
* Proven experience in digital content management and campaign execution
* Able to work independently with minimal coaching
* Comfortable operating in complex enterprise environments
Must have skills:
* Hands-on Adobe Experience Manager (AEM) experience
* Experience with Selligent or strong willingness and capacity to quickly learn it
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* Experience with marketing and e-mail campaigns
* Strong technical understanding of mailing setups, contact lists, and CRM processes
* Experience working with Jira or ticket-driven workflows
* Extremely detail-oriented with a strong quality and testing mindset
* Proactive and self-starting (“plantrekker”) mentality
* Fluency in Dutch and English
Nice to have skills:
* Familiarity with agile / tribe-based ways of working
* Experience with other CMS or marketing automation tools
* Experience in telecom or large enterprise ecosystems