Publiée le 18 juin
Mission du poste
H2Senior IT Business Analyst /h2 br/ Lead the analysis and evolution of a multi-country customer self-service portal, collaborating with business, IT, UX, customer care, legal, and international stakeholders to translate needs into scalable digital / br/ h2Key responsibilities /h2 ul liGather and analyze business needs across Sales, Marketing, Customer Care, Legal, IT, and international stakeholders /li liTranslate requirements into testable user stories, functional specifications, process documentation, and decision logic /li liEvaluate impact, scope, dependencies, risks, and operational consequences of proposed platform changes /li liFacilitate workshops and alignment sessions with cross-functional and international stakeholders /li liSupport agile delivery activities including backlog refinement, sprint planning, demos, testing, and release preparation /li liCollaborate with UX designers and ensure consistency between front-end portal, backend systems, and country-specific requirements /li /ul br/ h2Skills and competences /h2 ul liAgile and Scrum methodologies /li liUser story and acceptance criteria writing /li liFunctional documentation and process flow modeling /li liUnderstanding of APIs and system xphnsxz integrations /li liAnalytical and problem-solving abilities /li liStakeholder management /li liClear and professional communication /li liFigma /li liAzure DevOps /li liConfluence /li /ul br/ h2Qualifications /h2 ul liAt least 5 years of experience as a Business Analyst or Functional Analyst in a digital product environment /li liProven experience with customer portals or self-service platforms /li /ul
