Our client, a multinational information technology services and consulting company, is recruiting NOC Manager to join their project in Spain.
Position Title:
NOC Manager
Position Type:
Permanent
Start Date:
ASAP
Location:
Madrid, Spain
Contact:
Franci Hernandez | +49 (0) 89 23 88 98 55
Requirements
* University Degree in Electronics and Telecommunication or any equivalent
* Experience ICT industry 15- 20 years with minimum 10 years in NOC
* Past experience of working in Managed Services / outsourced NOC project is a must and should have interfaced and presented to senior level customers
* Knowledge of automation implementation in NOC using RPA and AI
* Process certifications like ITIL, eTOM will be an advantage
* Working location Madrid, Spain
* Knowledge about Telecom Domain, Having good understanding on Core, IP & TX technologies.
* Understanding of Agile
Soft Skills
* Analytical skills like logical thinking, problem solving & handling assignments are mandatory.
* Excellent communication and presentation skills
* True team leader and able to encourage team members
* Motivation and attrition management of team
* MS office, Excel, report generation, trend and analysis is mandatory.
* Fluency in English & Spanish language and communication skills are required.
Responsibilities
* Single point of contact for all the escalated issues
* 24/7 On call availability
* Managing team of support engineers and who will be responsible to assist customers over the phone or through any other medium to solve services and operation issues
* Maintain all KPI & SLA for NOC Related activities
* Ensure below Process but not restricted to only this, Adherence and SLA compliance
* Alarm Management Process
* Trouble Ticket Handling process
* Fault Management Process
* Change Management Process
* Incident Management Process
* Emergency Management Process
* Performance management reporting process
* Service provisioning process
* Preparation of Management reports on NOC Operations
* Participation of Management review meetings
* Responsible for identifying the automation in NOC and implementation
* Improve efficiency of NOC
* Ensuring NOC Operations Audit by Customer or any appointed 3rd Party
* Performance Review of NOC Team
* Fully responsible for performance, SLA Compliance and customer escalation handling
* Conduct & Participate in the recruitment interviews for selection of personnel in NOC Team
* Co-Ordinate with Customer and Cross Functions for NOC Operations.
* Maintain compliance to all the processes related to NOC Operations
* Identify training needs and make provisioning arrangements for NOC Team
* Ensuring Smooth handover flow of all the elements in the network from the project after complete AT
* Responsible for all People management in the NOC, ensure right team is on the floor, motivate, set up best practices etc
For more details contact:
sales(at)manningglobal.com
Quoting reference:
ES_MGFH_NM_13173
Or call Franci on:
+49 (0) 89 23 88 98 55
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