About the Role:
A leading global healthcare organization seeks a highly skilled Customer Engagement & Digital Excellence Lead to drive digital transformation and customer engagement strategies across multiple European markets.
As a key member of the Northwest Europe cluster, you will be responsible for executing and integrating global customer engagement and digital solutions across multiple European markets. This involves collaborating with local commercial leadership to align strategies with market priorities and developing actionable technology roadmaps.
The successful candidate will have a proven track record of driving adoption and sustained use of digital capabilities, ensuring clear measurement of benefits and business impact. You will manage project prioritization, demand intake, and stakeholder alignment to deliver high-impact initiatives on time and within scope. Additionally, you will foster a culture of innovation and sharing best practices across markets and global teams.
About the Skills and Qualifications:
The ideal candidate will possess excellent communication skills, particularly in French (C1 level), as well as experience in managing critical commercial technology ecosystems, ensuring compliance, integration, and smooth vendor relationships. They will also provide ongoing support and escalation management for digital service issues, enabling uninterrupted business operations.
Benefits and Opportunities:
This role offers a unique opportunity to make a significant impact on the organization's digital transformation journey. The successful candidate will be part of a dynamic team that is passionate about delivering innovative health solutions and improving lives. Join us and take advantage of this exciting opportunity to develop your skills and expertise in customer engagement and digital excellence.