Job Title: Technical Support Specialist
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Description: We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for a motivated individual to work with cutting-edge technology and provide exceptional support to our clients.
About the Role: As a Technical Support Specialist, you will be responsible for providing Level 2 deskside support, working on tickets assigned through our ticketing system. You will manage tickets through to resolution based on priority levels and in line with our defined SLAs.
Your Key Responsibilities:
* Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
* Standard Software and OS support (Windows 10 11)
* Hardware break/fix services, including OEM warranty management
* VPN support and troubleshooting
* Device staging via Autopilot (Lenovo Cloud/Intune), PXE config, or USB stick
* PC Asset and Configuration Management process support
* ServiceNow database management integrated with SCCM
* Support for end-user devices (PCs, workstations, printers, mobility)
* Ricoh toner and waste bottle management (pickup, sorting, and storage)
* Onboarding and offboarding support for end users
Requirements:
* 5+ years of experience as an IT Technician (preferably in MSP or multi-client environments)
* Strong experience with MS 365 administration
* Proficient in desktop OS (Windows 10 11)
* Active Directory expertise
* Fluent in French, English, and Dutch
* Excellent interpersonal, problem-solving, and customer service skills
* Able to work autonomously and take initiative without onsite supervision
* Familiarity with key hardware and platforms: Android, Microsoft, Apple, Lenovo, Cisco