About the Company Zetes is a leading technology company specializing in identification, traceability, and digital transformation across complex operational environments. For more than 40 years, we have helped organizations enhance agility, visibility, and reliability throughout their processes. With over 1,300 specialists operating from more than 30 offices in 20+ countries, we provide close support and local expertise to customers across the EMEA region.
Within this ecosystem, Zetes Goods ID delivers complete turnkey solutions integrating machinery, software, and lifetime services. To strengthen our Good ID Operations Customer Service / Repair Center, we are opening a position for a Service Desk Team Leader. This role sits at the intersection of technology, service leadership, and human values. It combines technical expertise (software & electronics), team leadership, and service delivery excellence.
As a Service Desk / Service Delivery Manager, you ensure that our services are reliable, responsive, and aligned with contractual commitments while fostering a work environment where people feel supported, engaged, and empowered.
Ensure an outstanding customer experience through high‑quality, timely, and transparent service.
Lead, coach, and inspire the Service Desk team in a technically advanced environment.
Supervise customer communications, ensuring exceptional quality and responses within less than 2 hours after first contact.
Monitor service performance and customer satisfaction.
Anticipate risks, identify deviations, and strengthen service reliability.
Grow People & Build Teams
Support continuous learning and technical excellence.
Lead improvement initiatives that enhance efficiency, quality, and sustainability.
Bachelor’s degree or equivalent professional experience.
Proven experience in Service Desk, Service Delivery Management, or technical support.
Strong technical foundation in software, electronics, and troubleshooting.
Experience in technical service environments is a strong asset.
Responsibility and autonomy from day one, supported by a committed and collaborative team.
A full‑time permanent contract.
Two days of home office per week.
A dynamic environment where technology, service, and purpose come together.
Because you’ll be part of an innovative, technology‑driven company where continuous improvement is a true performance engine. You will have a direct impact on the quality, reliability, and efficiency of our operations, while evolving in a collaborative and stimulating environment.
We celebrate and invite applications from all cultures, backgrounds and experiences. If you are interested in this challenging opportunity, please send your application letter and cv