Summary
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.nnAs a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. nnA Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple's goals.
Description
Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.nnAssist with recruiting, training, developing, and retaining a diverse, high-performing team.nnActively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.nnAddress customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.nnDrive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.nnMaintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.nPerform other tasks as needed.nnContribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.nnDemonstrate Apple's values of inclusion and diversity in daily activities.nnBe a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.nnTake action to create a safe, respectful, and inclusive environment for all team members.n
Minimum Qualifications
你應該:n能根據業務需要配合工作時間安排,可能包括晚間、週末和公眾假期在零售店工作,並在按照本地法例及考慮任何已批准遷就措施的情況下,按編排準時上班。n具備在零售、銷售或相關領域領導其他人的經驗。n精通英語及本地語言,包括書面和口語。
Preferred Qualifications
你能夠: n成功超越目標,即使遇到阻礙和挫折,仍然堅持達成目標。n堅持履行承諾,並建立機制鼓勵其他人也這樣做。n與團隊建立信任,行事時堅守誠信。n透過詢問問題並運用分析、經驗和判斷力,作出及時和合理的決定。n有效地溝通,並因應不同對象調整合適的溝通方式。n透過輔導、指導和提供有效的意見來協助其他人發展。n在節奏急速且不斷變化的零售環境中,保持冷靜,為其他人提供支援並引導他們應對挑戰。n有建設性地解決衝突和化解分歧。
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