Location: Anderlecht(Hybrid) Languages: English Employment Type: Freelance Start Date: ASAP Context of the mission/Objective(s) of the job: We are seeking an experienced Delivery Lead / Program Manager to oversee large-scale Pharma R&D Digital Platform programs, specifically managing global CMS solutions (Drupal-based platforms) and their transformation to MACH architecture (Contentful, Next.Js, Vercel). The role requires a seasoned leader with strong delivery governance, stakeholder management, risk mitigation, and budget management capabilities. The Delivery Lead will be responsible for end-to-end program execution across 150 global websites, ensuring compliance with pharma regulations (privacy, accessibility, SEO) while managing teams. Responsibilities. Program & Project Management · Manage the delivery of 150 Drupal-based websites and oversee their migration to MACH-based architecture. · Define, plan, and execute project roadmaps including intake, scoping, estimation, delivery, and hypercare. · Oversee development, QA, UAT, deployment, and support phases ensuring high-quality delivery. · Implement risk-adjusted timelines to account for delays while maintaining delivery predictability. · Lead project intake and pipeline management, ensuring prioritization aligns with client's global roadmap. Stakeholder Management · Act as the primary interface with stakeholders (IT owners, Brand, Medical, Compliance, Affiliate teams). · Manage governance meetings with bi-monthly demand reviews, ensuring alignment of resource and project planning. · Communicate effectively with executive leadership, providing project status, risks, and mitigation strategies. · Collaborate with agency partners, QA leads, and functional owners to align deliverables. Budget & Resource Management · Manage program budgets including quarterly forecasts, allocation, and variance reporting. · Track budget consumption and provide clear justifications for overages (e.G., additional clean-up, scope changes). · Optimize resource planning across internal teams, vendors, and flex resources to avoid idle time and bottlenecks. · Drive cost-efficiency while ensuring delivery excellence. · Risk & Compliance Management · Identify risks early and establish risk mitigation strategies. · Ensure websites comply with WCAG accessibility standards, GDPR/privacy, SEO, and security best practices. · Coordinate with Security teams to address vulnerabilities and ensure compliance with SLAs. · Provide Level 2 & Level 3 support governance and ensure 24/7 incident management for P1/P2 issues. Leadership & Team Management · Lead cross-functional delivery teams across Development, QA, DevOps, and Hypercare. · Mentor and guide technical leads and developers, ensuring blockers are addressed timely. · Drive collaboration between offshore, nearshore, and onsite teams. Requirements. Qualifications & Experience · Education: Bachelor's in Engineering / Computer Science / IT or equivalent. · Experience: 10 years in IT Program & Delivery Management with at least 5 years in Pharma R&D digital platforms. · Proven experience with CMS platforms (Drupal, WordPress) and large-scale CMS migrations to MACH architecture. · Strong understanding of ITIL, ITSM processes (Incident, Change, Release, Problem Management). · Demonstrated experience in budget management (multi-million EUR programs). · Skilled in managing multi-vendor programs and global stakeholder governance. Key Competencies · Project & Program Management: Governance, planning, delivery tracking. · Budget Management: Forecasting, cost optimization, reporting. · Risk Mitigation: Proactive identification, dependency management, issue resolution. · Stakeholder Management: Executive communication, affiliate alignment, partner management. · Business Analysis: Translating requirements into delivery roadmaps. · Pharma R&D Knowledge: Exposure to clinical, medical, and regulatory requirements. · Resource Management: Capacity planning, team leadership, vendor coordination. Technical Skills · Project & Delivery Tools: JIRA, Azure DevOps, ServiceNow, HPSM, Office 365. · CMS & Digital: Drupal, WordPress, Contentful, Next.Js, Vercel. · Database & Reporting: Oracle, MySQL, Power BI. · Monitoring & Automation: Splunk, Dynatrace. · Frameworks & Standards: ITIL, ITSM, Agile (Scrum, Kanban), WCAG, GDPR compliance. Soft Skills · Strong communication and presentation skills with executive presence. · Ability to balance business priorities, technical feasibility, and budget constraints. · Collaborative leadership style with focus on mentorship and team empowerment. · Problem-solving mindset with focus on delivery excellence.