Wallonia - Contracting
As part of its global Quality Management System (QMS) transformation program, our client is seeking a Quality Performance Lead to play a key role in shaping the future of Quality performance across the organization.
The ambition of this program goes beyond harmonizing the QMS: it aims to establish a value-driven approach to Quality performance measurement, moving beyond traditional metrics to support data-driven decision-making at executive level.
In this context, the Quality Performance Lead will define how Quality is measured, monitored, and translated into actionable insights across a global, highly regulated environment.
Role Overview
Reporting to the Head of Quality Performance & Process Management, the Quality Performance Lead is responsible for the design, implementation, and continuous improvement of the global Quality Performance framework.
The role combines strategic thinking and hands-on execution, with a strong focus on stakeholder alignment, KPI design, and performance insight generation.
You will operate in a highly matrixed, international environment (Europe, US, Asia including Japan), collaborating with cross-functional teams and senior leadership.
Key Responsibilities
Quality Performance Framework & KPI Strategy
* Design, implement, and maintain the global Quality Performance framework
* Build and structure the Quality KPI pyramid (operational, tactical, strategic)
* Ensure KPIs are aligned with business priorities, regulatory requirements, and quality objectives
* Define KPI governance (creation, updates, lifecycle management)
KPI Design & Continuous Improvement
* Lead cross-functional workshops to define KPIs, targets, thresholds, and escalation rules
* Challenge existing metrics to ensure they are meaningful, robust, and decision-oriented
* Drive harmonization of KPIs across sites, functions, and GxP/non-GxP domains
* Promote continuous improvement and performance mindset across the organization
Stakeholder Management & Collaboration
* Facilitate alignment across diverse stakeholders in a global matrix environment
* Interact regularly with senior leadership and international teams
* Build trust while constructively challenging subject matter experts
* Act as a bridge between business and data/IT teams
Performance Analysis & Management Review
* Consolidate and analyze Quality performance data across the organization
* Identify trends, risks, and opportunities for improvement
* Prepare insightful narratives and reporting for Management Reviews and governance forums
* Support decision-making with clear, data-driven recommendations
Dashboards & Data Visualization
* Define requirements for dashboards and reporting tools in collaboration with IT/Data teams
* Ensure KPIs are accurately translated into visual dashboards (e.g., Power BI)
* Oversee development, testing, and deployment of reporting solutions
* Establish reporting standards, cadence, and communication practices
Profile
Must-Have
* 5–8+ years of relevant experience in Quality performance, KPI systems, or similar roles
* Proven experience in designing and implementing performance measurement frameworks
* Experience in a regulated environment (Pharma, Nuclear, Aviation, etc.)
* Strong understanding of Quality processes (GxP preferred)
* Excellent stakeholder management, communication, and influencing skills
* Ability to challenge and align senior stakeholders (VP level)
* Fluent English (mandatory)
* Strong analytical mindset combined with hands-on execution capability
* Comfortable working in complex, global, matrix organizations
Nice-to-Have
* Experience in the pharmaceutical / biopharma industry
* Knowledge of Power BI or other dashboarding tools
* French language skills
* Experience in change management
* Strong data and system understanding (data logic, visualization principles)
Our Offer
Jefferson Wells offers you a permanent contract as a consultant, along with an attractive compensation package, and provides access to technical training as well as soft skills development opportunities.
We will support you as a career partner at every step of your professional journey.