The role of Service Delivery Manager is a critical one in ensuring the successful delivery of support and managed services to live utilities customers.
Key Responsibilities
* Develop and maintain strong professional relationships with assigned customers
* Consistently execute and follow up on long-term maintenance contracts
* Ensure SLA achievement and high customer satisfaction
* Provide input for permanent tracking of KPI's (financial, quality, schedule, and risks/issues)
The ideal candidate will have an experienced leadership background in service delivery management, with strong business knowledge of applied ERP solutions.
Required Skills and Qualifications
* An analytical and proactive approach with a problem-solving mentality and strong customer focus
* Commercial flair and excellent listening and negotiation skills
* Strong oral and written communication and presentation skills
* Excellent people management skills
In return for your hard work and dedication, you can expect a fast-growing and international environment with opportunities for career development and growth.
Benefits
* A competitive compensation package
* A flexible and inclusive working environment
* A range of benefits and perks to support your well-being