Job descriptionJoin the Volvo Group, a global leader in sustainable transport solutions. As part of the trucks division, you’ll support customers across Europe — ensuring their vehicles get back on the road quickly and smoothly. If you're fluent in German, French, and English, and passionate about solving problems and helping people, this could be your next career move.As a Customer Care Advisor, you’ll take ownership of the full complaint-handling process — from first contact to final resolution. Your responsibilities include:
- Investigating customer or dealer complaints and coordinating with all involved parties.-
Driving resolution through clear communication and timely follow-up.- Assigning responsibility and ensuring any financial settlements are handled.
- Sharing feedback to help improve internal processes and customer experience.keywords: financial problem solver - Volvo Action Service (VAS) financial customer service Profiel- Fluency in German, French, and English (spoken and written) — English is the working language across the company.
- Strong communication skills and a customer-first mindset.
- A proactive, solution-oriented attitude — you enjoy resolving issues and finding common ground.
- Ability to work under pressure and meet deadlines.
- Attention to detail and strong organizational skills.-
A collaborative spirit — you thrive in a team environment.AanbodWhat's in it for you?- Competitive salary with benefits (meal vouchers, transport allowance, etc.)
- Flexible working hours during the day and a healthy work-life balance
- On-site restaurant and well-being services
- Opportunities for growth and development within the Volvo Group
- A diverse, international team cultureReady to apply?
Click the button and send in your application.Our team will guide you through the process, including a language check and a chat with your future manager.