Cellularline Group, with its brands Cellularline, Interphone, Nova, Skross, Audio Quality Lab, Music Sound and Coverlab, is a leading company in the smartphone and tablet accessories market. Founded in Reggio Emilia in 1990 and listed on the STAR segment of the Italian Stock Exchange since 2019, the Group is a technological and creative reference point in multimedia device accessories. For the Customer Service Department of Cellularline Benelux, we are looking for a: CUSTOMER SERVICE & ORDER MANAGEMENT SPECIALIST Act as the main point of contact for customers, managing inquiries related to order status, delivery timelines, stock availability and issues; Manage and monitor order processing across multiple channels (email, phone, website, EDI), ensuring accuracy and timeliness; Handle order entry andbulk uploads (Excel), as well as order confirmations, invoicing, and delivery note processes; Coordinate with internal stakeholders to ensure correct order fulfillment, including backorder management and delivery date confirmation; Manage logistics activities, including shipment coordination, delivery issue resolution, and interaction with logistics providers (e.G. GLS, DHL); Manage after-sales processes, including warranty claims, RMA creation, product exchanges, and coordination with repair centers and suppliers; Support and manage marketplace operations (e.G. Fnac Darty, Bol), including order processing, customer communication, invoicing and returns management; Ensure proper use and maintenance of ERP systems and data accuracy, supporting process efficiency and continuous improvement; Collaborate with internal teams (Sales, Purchasing, Warehouse) to ensure smooth operational flow and high service levels. Previous experience of 4–5 years in Customer Service, Order Management or Logistics roles; Good knowledge of ERP systems and Excel (including data management); Excellent organizational skills and ability to manage multiple priorities; Ability to work effectively with cross-functional teams; Good knowledge of English; additional languages will be considered a plus