Job DescriptionJob Title: Digital Functional / Business Analyst – eCommerceLocation: Ghent, BelgiumExperience: 2+ yearsLanguage: English-speakingAbout the RoleWe are looking for a Digital Functional / Business Analyst to support the development and rollout of a large-scale eCommerce platform for a leading online retail organization. You will bridge business needs and technical solutions to ensure a seamless digital experience for both customers and internal users.Responsibilities- Partner with business stakeholders to define digital strategy and translate vision into actionable requirements- Drive detailed requirements gathering, user stories and process documentation- Analyze and optimize existing digital workflows to improve customer experience and operational efficiency- Collaborate with product owners, developers and UX teams throughout the implementation lifecycle- Support user acceptance testing, training and adoption activities to ensure successful change management- Maintain product backlog and ensure priorities align with business goals- Monitor project progress and help resolve issues to keep deliverables on track- Contribute to continuous improvement for digital commerce capabilitiesRequirements- Master’s degree or equivalent professional experience- Minimum of 2 years in a similar functional/business analyst role within digital or eCommerce projects- Strong understanding of eCommerce platforms, digital customer journeys and retail processes- Proven capability in gathering requirements, translating business needs into functional specifications and supporting implementation- Experience with user adoption activities such as training, communication or UAT coordination- Solid analytical and problem-solving skills, combined with clear communication abilities- Comfort working in Agile environments and cross-functional teams- Fluent in English. Knowledge of Dutch is a plusWhat We Offer- The opportunity to influence a major digital transformation initiative- A collaborative team environment and room to grow in your career- Competitive compensation and benefits packageIf you want, I can also tailor this to a specific company brand or include must-have technical tools like Jira, Salesforce Commerce, SAP, or Adobe Experience Manager.