The client is a leader in the media industry. With a strong focus on innovation, reader loyalty, and digital transformation, the company continuously refines its strategies to enhance subscriber engagement and retention
Functieomschrijving
As Customer Success Manager you will :
* Monitor subscriber engagement and churn to identify opportunities for improving retention.
* Develop, implement, and refine retention strategies that foster long-term customer loyalty.
* Manage multiple retention-focused projects, ensuring timely execution with a customer-first approach.
* Collaborate with marketing, product management, and IT teams to create integrated loyalty solutions.
* Leverage data-driven insights to optimize retention programs and measure effectiveness.
* Report key metrics and progress of retention initiatives to relevant stakeholders.
* Stay proactive in spotting new opportunities to enhance customer engagement and satisfaction.
Profiel
The successful Customer Success Manager has the following profile :
* Min. 8 years of experience
* Proven experience in customer retention or loyalty programs.
* Analytical, proactive, and solution-driven, turning insights into action.
* Strong communication and collaboration skills, engaging stakeholders effectively.
* Creative and customer-focused, bringing innovative retention strategies.
* Project management expertise, ensuring timely execution.
* Familiarity with marketing automation tools and engagement tactics.
* Fluent in French or Dutch, with proficiency in the other language.
* Team-oriented and adaptable
Aanbod
* Impactful Role - Play a key part in shaping subscriber loyalty and retention, directly influencing business success.
* Dynamic Environment - Work in a fast-paced, innovative industry where ambition and creativity thrive.
* Professional Growth - Opportunities for learning, skill development, and career progression in a supportive setting.
* Collaborative Culture - Be part of a motivated team, working with experts across marketing, product, and IT.
* Modern Work Infrastructure - Leverage cutting-edge marketing tools to drive impactful customer engagement strategies.
* Inspiring Workplace - Enjoy a vibrant and engaging environment, designed to foster creativity and teamwork.