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Job Title: PEGA Delivery Lead
Location: Brussels, Belgium
Experience Level: 15+ years (minimum 8+ years in PEGA delivery leadership roles)
Job Summary:
We are looking for an experienced PEGA Delivery Lead with a strong background in solution architecture and end-to-end project execution. This role requires a professional who can bridge the gap between business and technology, oversee PEGA project delivery, and ensure strategic alignment with client goals. The ideal candidate has successfully led multiple PEGA implementations and is capable of managing cross-functional teams in a dynamic, fast-paced environment.
Job Family:
* End-to-end Project Management Multidiscipline :
* Plans, monitors and manages projects from initiation through completion
* Leads or coordinates project planning, resourcing, staffing, supply, progress reporting
* Ensures project results meet requirements regarding quality, reliability, schedule and budget
* Monitors progression against approved baseline and recommends schedule changes, cost adjustments or resource additions
* Responsibilities are within the Project/Program Management Function as a generalist or in a combination of Disciplines
Key Responsibilities:
Solution-Oriented Responsibilities:
* Engage early in the sales and discovery process to provide solution guidance and validate feasibility of proposed PEGA use cases.
* Collaborate with business architects and solution architects to define scalable and reusable PEGA solutions.
* Translate business objectives into high-level design and ensure alignment with PEGA best practices.
* Lead solution design reviews and sign-offs across different project phases.
* Work closely with enterprise architects to ensure PEGA delivery aligns with enterprise architecture standards.
Delivery Responsibilities:
* Specifies and coordinates the implementation of at least one project/epic with effort spread across different teams/squads.
* End-to-end responsible for meeting project objectives within quality, time, and budget targets, and for managing associated risks.
* Typically requires strong technical skills, proven project management experience (including stakeholder management), and an understanding of the business issues.
* Lead the end-to-end delivery of PEGA projects, ensuring adherence to scope, timeline, and budget.
* Define and drive delivery roadmaps, milestones, and resource planning across all phases (Inception to Transition).
* Manage cross-functional teams (BA, SSA, LSA, QA, DevOps) and drive accountability for deliverables.
* Proven experience in Project/Program Management in an agile organization and stakeholders management
* Track and manage risks, issues, and dependencies, ensuring proactive resolution and stakeholder communication.
* Conduct status reporting, steering committee updates, and executive briefings for clients and internal leadership.
* Oversee quality assurance and user acceptance testing (UAT) planning and execution.
* Experience in Operations, P & L Management.
* Ensure project documentation is maintained, and knowledge transition is completed effectively.
Required Qualifications:
* Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
* PEGA Certified Lead System Architect (CLSA) preferred.
* 15+ years of overall IT experience with at least 8+ years in PEGA delivery leadership.
* Proven experience delivering PEGA-based enterprise applications across domains such as BFSI, Healthcare, or Government.
* Strong understanding of Agile/Scrum delivery models, with the ability to manage hybrid methodologies.
* Experience with stakeholder management, including C-level communication.
* Ability to work in a matrixed, global delivery environment.
Preferred Skills:
* Experience with PEGA’s industry frameworks (e.g., Customer Service, KYC, CLM, Smart Investigate).
* Familiarity with PEGA deployment automation, CI/CD, and Cloud-based delivery models (Pega Cloud / Azure / AWS).
* Exposure to complementary technologies: APIs, Kafka, RPA, Decisioning, and AI/ML integration with PEGA.
* Strong mentoring and coaching skills – ability to build high-performing teams.