Excited to work for a key Belgian player in the energy landscape?
The Belgian and European energy landscape is in full swing. Did you know that Elia Belgium plays a crucial role in this? As part of Elia Group, a European transmission system operator, Elia Belgium ensures the reliability and sustainability of the electricity supply in our country.
Side-by-side with your talented colleagues, you will play a part in building a sustainable, green and reliable energy infrastructure that stimulates economic growth and reduces our ecological footprint.
Only together can we make the biggest impact possible We believe in the power of diversity we are convinced that an inclusive and diverse work environment leads to more innovation, creativity and better results.
Product Owner Customer & Market
Requisition ID 10632
Posting Start Date 29/01/2026
Function
Contribute to Elia Group's digital and customer experience excellence
Elia Group is driving a cross-entity digital evolution through the OneSAP+ cluster, aiming to harmonize and optimize business processes—including those directly serving our customers and market partners. Within this context, we are seeking an engaged Product Owner to lead the OneSAP+ Customer & Market product area, supporting integrated, future-proof digital solutions and driving a seamless experience for our internal and external stakeholders.
Your mission
As Product Owner Customer & Market, you own and develop digital solutions by leveraging SAP lead-to-cash and satellite technologies that optimize customer-facing processes and market interactions across Elia Group. You connect operational, business, and market requirements to relevant digital enablement and ensure the delivery of solutions that empower our stakeholders and enhance Elia's position in an evolving energy landscape.
Your main objectives will be to
* Identify and centralize business and customer requirements in your product domain;
* Translate customer and market needs into digital product features and improvements;
* Maintain a prioritized product backlog reflecting customer value, market trends, and compliance needs;
* Lead the delivery of digital solutions that simplify processes, foster transparency, and drive customer satisfaction;
* Provide regular insights, KPIs, and dashboards to track performance and service quality.
In parallel, you will
* Develop and communicate a compelling product vision and roadmap aligned with OneSAP+ and Elia Group strategy;
* Act as a connector between business, IT, and customer-facing teams, supporting end-to-end digital transformation in the customer & market domain within all entities of Elia Group;
* Coordinate closely with key users, IT, and stakeholders to ensure smooth adoption and alignment with operational realties;
* Champion digital innovation, customer-centricity, and data-driven decision-making throughout the product lifecycle.
Your Key Responsibilities
* Own and iterate the product strategy, vision, and roadmap for the Customer & Market product area;
* Build and nurture the product backlog in close alignment with business, market, and support teams;
* Organize Agile ceremonies and drive the development team toward timely, impactful deliveries;
* Foster a culture of collaboration, transparency, and continuous improvement;
* Monitor product adoption, define KPIs, measure customer and market satisfaction, and collect feedback for ongoing enhancement;
* Act as ambassador for digital and operational excellence within Elia Group and towards market partners.
Your Profile
* Minimum 3 years of experience as a Product Owner or, alternatively, in a product leadership or business analysis role in an Agile environment;
* Master's degree (or comparable experience) in Business, IT, Engineering, Economics, or a related field;
* Customer- and market-centric, with strong analytical, communication, and leadership skills;
* Hands-on, result-driven, and proactive, with a proven track record in delivering digital solutions;
* Skilled in stakeholder management, backlog prioritization, and agile product development;
* Comfortable collaborating with IT, business, and market teams—able to translate complex needs into clear, actionable items;
* Strong understanding of SAP offerings related to Lead-to-Cash (e.g. SAP SD, C4C), as well as experience with other popular sales and customer experience solutions such as Salesforce, Pipedrive, or similar platforms. Proven track record in integrating these systems into a cohesive and efficient customer experience ecosystem.
* Experience in digital transformation, business process improvement is an asset;
* Fluent in English, and a working knowledge of Dutch, French or German is advantageous.
* Travel Willingness Willingness to travel, especially between Brussels and Berlin.
Offer
* Salary a competitive salary package, allowance for representation expenses, year-end bonus, double vacation pay, meal vouchers (€8 per working day), eco-vouchers, sport & culture vouchers, bonuses based on individual and group results.
* Insurance group insurance, hospitalisation insurance, ambulant care insurance for the whole family and also personal accident insurance.
* Vacation You will be entitled to 20 vacation days and 5 additional vacation days, 6 local days, 4 exempt days (after 1 year of employment) and up to 5 long-service days (1 day for every 3 years in employment).
* Social fund Year-end vouchers, birth and marriage allowance. We will also cover part of the cost of glasses, a dental prosthesis or similar needs.
* Communication you will be given an iPhone, a phone subscription (for work and private use) and a laptop with internet reimbursement.
* Discounts you will enjoy a 30% discount on your gas and electricity bill.
* Mobility we will offer you a company car and public transport or a mobility budget.
* Elia shares Elia will give you the opportunity to subscribe to shares with a discount of 16.66% on the average share price.
Location
Keizerslaan 20, 1000 Brussels.
There's something electric in the air with this job offer
In exchange for your work and dedication, you enjoy the following benefits
* A job full of variety with a top employer Elia encourages innovation and collaboration. Within our company you will be at the forefront of the energy transition, and you will have the chance to contribute to ground-breaking technologies designed to accelerate this transition. It is a one-of-a-kind opportunity to further develop your knowledge and skills.
* Focus on personal growth and well-being at work Discover a wide range of professional training and coaching opportunities that are guaranteed to give your personal growth a solid boost. At the same time, as a top employer, we put maximum effort into a positive work culture in which your well-being is central.
* Development opportunities for a challenging career At Elia, we encourage you to seek out and seize new professional opportunities. You will enjoy complete freedom to shape your career on your own terms.
* A diverse team of passionate colleagues Elia puts a high value on diversity and inclusion. You will join a diverse and passionate team that enjoys sharing knowledge and leading the way towards a more sustainable future together.
These are just a few of the benefits that distinguish Elia as a Top Employer. We are convinced that your contribution to our team will be invaluable and look forward to welcoming you soon
Apply now