With our Bancontact Pay app, and the bank apps integrating our products we serve more than 6 million users that want to pay digitally online, in-store or with family and friends.
In order to bring the pace of these evolutions to the next level, we are looking for a Product Roadmap Manager. Join our driven and enthusiastic team!
Our Product team is composed of product managers tasked with the design, ideation and delivery (in collaboration with our technical providers) of features, and a Product Roadmap Manager, whose responsibilities are coordinating the product roadmap and ensuring a smooth delivery of a high-quality product to the market.
As a Product Roadmap Manager, you are ‘at the center’ of the evolution of our products, and you have a holistic view of the full portfolio of evolution. In collaboration with the product managers/owners, you create and maintain an overview of the development pipeline for our products and assets (Bancontact Pay app, Bancontact Pro services including the merchant portal, the merchant app and the payment platform, our merchant management system,...)
You map items in the pipeline overview (online visual management)
You ensure dynamic management of such pipeline
You follow up on budget consumption vs budget envelopes linked to the roadmap and support the COO in overall budget management
You manage the various stakeholders of the development pipeline
You capture changes since their inception, via our change management process
You help your colleagues (product managers) to manage their product features, the dependencies and hurdles
You communicate with partners, together with the tasked product manager of Bancontact Company
You help coordinate parties when release deadlines need to be met
You integrate market needs and internal stakeholders planning in the building of the pipeline
You support the development of the product strategy layer for the yearly prioritization exercise, and all its recurrent updates
You assess the quality of collaboration with our providers, in terms of delivery pipeline
Together with the COO, you handle the relationship management and contractual aspects linked to these relationships
Ensuring feedback loop between core quality indicators and product improvements
Together with Operations and Customer Care teams, you keep an overview of important quality issues (if any) across our assets
When needed, you support these teams in streamlining the ‘market feedback’ into product fixes and developments
Master's degree or equivalent proven experience
~4+ years in a product manager or product owner role, preferably for mobile (payment) Apps or mobile services to merchants
~ Experience with knowledge management/planning tools is a must
~ Visual management – you know how to present information in a visual way and to use visual tools to steer progress and actions
~ Proactive management of issues – you look ahead and plan today for actions that need to take place tomorrow to reach the needed result. Proactive communication – you communicate openly, activate your stakeholders, and are not afraid to discuss all types of matters. Quality orientation – you take satisfaction from a product well delivered and act when intervention is needed, going from overview to operational level when relevant
~ Team spirit – you contribute with your strong skills to the growth of the team, and as one team you and your colleague bring value to our customers
~ Preferably bilingual NL/FR, one between NL/FR is a must, together with EN
Bancontact Company is the Belgian market leader in electronic and mobile payment services. Working for Bancontact Company therefore equals being part of a dynamic and talented team and contributing to the evolutions of the payment world of today and tomorrow. As an employee of Bancontact Company you will enjoy the benefits of working in a nice environment (including fresh fruit, good coffee, company events) where you will be granted every opportunity to develop your competencies.
If you need any accommodation during the recruitment process, please let us know.