Job Summary:
We are seeking a skilled and motivated ServiceNow Developer with hands-on experience in designing, developing, and implementing Business Continuity Management (BCM) and Operational Resilience (OR) modules. The ideal candidate will have a strong understanding of ServiceNow architecture, scripting, and platform capabilities, with a focus on resilience, risk, and continuity solutions.
Key Responsibilities:
Design and develop custom applications and workflows within the ServiceNow platform, specifically for BCM and OR use cases.
Configure and enhance ServiceNow modules including Operational Resilience, Business Continuity and Crisis Management.
Implement integrations with third-party systems and data sources to support resilience and continuity planning.
Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
Develop dashboards, reports, and automated alerts to support real-time decision-making and compliance.
Ensure platform performance, scalability, and security best practices are followed.
Provide technical documentation and support for deployed solutions.
Required Qualifications:
3+ years of experience developing on the ServiceNow platform.
Proven experience with ServiceNow BCM and/or Operational Resilience modules.
Strong knowledge of JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
Experience with ServiceNow GRC, IRM, or Risk modules is a plus.
Familiarity with business continuity planning, risk assessments, and incident response frameworks.
Ability to work independently and in cross-functional teams.
Excellent problem-solving and communication skills.
Preferred Certifications:
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist - Risk and Compliance or BCM
ITIL Foundation Certification
Nice to Have:
Experience with Fusion Risk Management or similar resilience platforms.
Knowledge of regulatory frameworks (e.g., ISO 22301, FFIEC, DORA).
Experience in Agile/Scrum environments.