About the CompanyThis is a leading postal and logistics company in Belgium, committed to providing innovative solutions and exceptional service to its customers. Their mission is to connect people and businesses through reliable and efficient communication and logistics services. They foster a culture of collaboration, inclusivity, and continuous improvement.About the RoleThe CRM Dynamics Functional Consultant, Functional Analyst will play a crucial role in supporting the architect to find, present, and communicate suitable solutions while ensuring continuous improvement and innovation within the solutions.ResponsibilitiesConduct workshops to analyze business processes, their needs, and current operational solutions to gain a deep understanding of requirements and challenges to foster OOTB adoptionRepresent the business interests towards integrators in both project- and CoE-modeProduce or review user stories and functional specificationsProduce or review the design of customized functionality of MS Dynamics 365 to meet specific business needs and requirementsConfigure or review the configuration done by Supplier’s or colleaguesRegularly update JIRA boardsParticipate in all Scrum eventsParticipate in UAT and ensure test cases are documented with clear descriptions of requirements, expected results, and results in close coordination with businessCoach business colleagues on user trainingContribute to the up-skilling of the current internal teamQualifications10 years of CRM MS Dynamics hands-on experience acquiredProven experience in multinational or large-size companies3 years of strong exposure to functional or business analysis with experience in producing, maintaining, and communicating Service Blueprints, Processes Blueprints, and User Stories detailing downFluent in English, French, and DutchExcellent written EnglishIs this interesting and relevant for you? Please apply through here with an up-to-date cv.Or reach out to me on +32 466 90 28 87 / pascal@kodastaff.be.