Mercier Consultancy MD is excited to launch the search for a German Speaking Client Service Representative. This remote role includes the attractive opportunity for paid relocation to Greece, making it ideal for those looking to enhance their career while enjoying a culturally rich environment!
As a key member of our client service team, you will engage with our German-speaking clients, providing them with top-notch support and assistance. Your ability to communicate effectively will be critical in ensuring that our clients have an outstanding service experience.
Your Responsibilities Will Include:
* Offering exceptional customer service to our German-speaking clients via phone, email, and chat channels.
* Addressing client inquiries and resolving issues promptly and professionally.
* Documenting client interactions accurately in our CRM system for seamless follow-up and support.
* Collaborating with various teams to ensure client satisfaction and efficiency in service delivery.
* Staying knowledgeable about our services to provide clients with accurate information.
Requirements
The Ideal Candidate Will Have:
* Fluency in German (both written and spoken); English proficiency is an advantage.
* Previous experience in customer service or a similar client-facing role is preferred.
* Strong communication and interpersonal skills.
* A proactive attitude towards problem-solving and a customer-centric approach.
* Proficiency in using technology and a readiness to learn new systems.
* A friendly and enthusiastic demeanor with a strong focus on customer satisfaction.
* Willingness to relocate to Greece for this exciting opportunity, benefiting from our paid relocation offer.
Benefits
1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 2 Extra Salaries Per Year
5. Health Insurance
6. And Much More...