* IT CHange Management
* ICT System Engineer
* BMC Remedy
Required Security Clearance: NATO SECRET
DUTIES AND ROLE
* Manage end-to-end lifecycle of IT change requests (RfCs) within CSU Brussels.
* Conduct quality checks on incoming RfCs and engage stakeholders to clarify and refine.
* Organize and lead Change Advisory Board (CAB) meetings for NATO HQ CIS.
* Authorize or escalate change requests depending on impact.
* Ensure proper coordination across teams for implementation and follow-up.
* Use BMC Remedy to manage changes and maintain related documentation.
* Create and present change-related reports (including statistics and KPIs).
* Propose and implement improvements to change processes and SOPs.
* Provide guidance to team members on best practices.
* Act as deputy or lead for related functions in absence of other staff.
* Liaise with NATO Cyber Security Centre and other internal/external partners as needed.
SKILL, KNOWLEDGE & EXPERIENCE
* The candidate must have a currently active NATO SECRET security clearance.
* 2+ years of experience in IT change management, ideally within a structured ITIL-based environment.
* Experience in multi-stakeholder, international or governmental contexts is beneficial.
* Background in medium-to-large scale IT service delivery environments.
* Bachelor's degree in IT or related field preferred.
* Change Management Expertise: Proficient in assessing, documenting, implementing, and controlling IT service changes; Familiar with the full lifecycle of Requests for Change (RfCs); Able to analyze risks, benefits, and costs of proposed changes.
* Risk Management: Identifies, assesses, mitigates and reports on IT-related risks.
* Configuration Management: Understands CI (Configuration Items) lifecycle, including naming, classification, auditing; Able to use and maintain CMDB tools.
* ITIL Framework: ITIL Foundation certified (minimum); Familiarity with ITIL Intermediate levels is a plus.
* Tool Usage: Proficient with BMC Remedy (or similar ITSM platforms); Basic knowledge of reporting tools (Smart Reporting, Power BI, Excel).
* Collaboration & Coordination: Liaises effectively with technical teams, process owners, CAB members, and NATO stakeholders; Can lead or coordinate CAB meetings.
* Communication: Fluent in English (spoken and written); French or another NATO language is a plus.
* Skilled in documenting processes, procedures, and reporting metrics (KPIs).
* Required Knowledge: Familiarity with Change Management Lifecycle; Understanding of System Development Lifecycle; Working knowledge of enterprise IT environments (e.g., 3,000+ users, 20,000+ CIs).
* Knowledge of: NATO IT structures and procedures (optional but beneficial); Cybersecurity implications of change management.
* Strong documentation practices.
* Structured approach to root cause and risk analysis.
* Able to operate independently, with minimal supervision.
* Comfortable in a dynamic, security-sensitive, and highly structured environment.
* Willing to be on-site in Brussels with limited teleworking (typically 1 day/week).
* Team-oriented, diplomatic, and calm under pressure.
* Strong organizational and multitasking abilities.