Job SummaryAs a Service Delivery Manager, you will ensure daily compliance with our Service Levels, proactively address risks, and foster strong client relationships while driving continuous improvement in customer satisfaction.Job ResponsibilitiesCustomer Satisfaction: Ensure Service Levels meet contractual agreements daily, proactively identify and mitigate risks, and safeguard business continuity.Service Reviews: Prepare and participate in client meetings to discuss performance and identify areas for improvement.Continuous Improvement: Initiate and implement service enhancement initiatives to optimize customer satisfaction.Quality Assurance: Monitor and safeguard quality and service during operations, taking action when Service Level Agreements are at risk.Reporting: Provide regular and ad hoc updates on client plans, delivering timely and accurate information to support decision-making.Innovation: Stay informed on trends and developments in aviation logistics, share knowledge with colleagues, and apply new insights to practice.Qualifications and Competencies3-5 years of commercial activities within the aviation or logistics sector.Proficiency in Dutch, French, and English is a must.Proficiency in Chinese is a requirement.Proficient in Word, Excel, PowerPoint, and Outlook.Strong interpersonal and communication skills.Detail-oriented with a customer-focused mindset.A team player capable of building and maintaining relationships.Ability to multitask and thrive in a fast-paced environment.