General Description As a global logistics service provider, Katoen Natie combines engineering, technology and port operations to offer worldwide, tailor-made solutions to the chemical and automotive industries, and to the consumer goods, electronics & retail sector. Katoen Natie has 181 logistic platforms and is active in 40 countries all over Europe, North America, South America and the Far East with a staff of more than 18.000 people. Business Context Join our innovative team dedicated to leveraging AI technologies to enhance business productivity and efficiency. We are committed to providing cutting-edge solutions that empower our clients to achieve their goals. Job Summary The Copilot Solutions Specialist will support and optimize the use of Microsoft 365 Copilot, develop and customize AI agents in Copilot Studio, and provide comprehensive training and documentation. This role requires a proactive approach to problem-solving and continuous improvement. Key Responsibilities Support for M365 Copilot Provide support for the use of Microsoft 365 Copilot, including prompting support and use case support. Assist users in leveraging M365 Copilot to optimize their workflows and productivity. Quickly understand users’ pain points and propose tailored solutions. Coach users on how to effectively interact with AI agents to achieve desired outcomes. Developing and Customizing Copilot Agents Design, create and customize agents in Copilot Studio to meet specific business requirements. Implement advanced functionalities and integrations within Copilot agents. User Training and Documentation Conduct training sessions for end-users and stakeholders on using Copilot solutions. Create and maintain comprehensive documentation for Copilot agents and integrations. Collaboration and Project Management Collaborate with cross-functional teams to gather requirements and deliver solutions. Manage projects related to Copilot development and integration, ensuring timely delivery. Continuous Improvement and Innovation Stay updated with the latest developments in Copilot technology and AI. Propose and implement improvements to enhance the performance and capabilities of Copilot agents. Qualifications And Skills Prompt Engineering Skilled in prompt engineering to design effective prompts for AI agents. Ability to quickly understand users’ pain points and propose tailored solutions. Coach users on how to effectively interact with AI agents to achieve desired outcomes. Educational Background Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience with AI technologies and frameworks. Familiarity with Microsoft 365 and its suite of applications. Experience Minimum of 5 years of work experience. Experience in developing and customizing AI agents or similar technologies is a plus. Experience in integrating software solutions with existing systems and workflows. Previous experience in providing technical support and troubleshooting. Experience with the Microsoft Power platform Soft Skills Analytical skills Excellent communication and presentation skills. Strong problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Self-learning, selfstarter, hands-on, naturally curious, constructive critical thinking Additional Skills Knowing how to prompt effectively to optimize AI performance. Knowledge of Copilot Studio and its functionalities. Ability to create and maintain comprehensive documentation. Familiarity with project management methodologies and tools. Continuous Learning: Willingness to stay updated with the latest developments in AI and Copilot technologies. Proactive in proposing and implementing innovative solutions. We offer You will be welcomed by a team full of enthusiastic experts who will support you and the projects in the best possible way you can imagine. A no-nonsense culture where entrepreneurial skills are embraced. A long-term employment with an emphasis on personal development. Hybrid working (including satellite offices in Kallo, Ekeren, Evergem). Competitive remuneration depending on relevant knowledge and experience. Freelance or contract (possibility for extra-legal benefits such as meal vouchers, hospitalization insurance, company car,)